The Latest in VoIP Technology

AI call summaries: what transcribes, scores, and coaches every call?

Aircall AI transcribes, scores, and coaches every customer call automatically. A practical guide to AI call summaries: what they capture, accuracy, CRM sync, and setup....

Sophie GaneJuly 4, 2026

11 min

Tech

July 3, 2026

17 min

Best VoIP for small business: what grows your team's output?

Tech

July 1, 2026

11 min

How to implement conversation intelligence and extract real results

Aircall platform showing an active inbound call alongside a Salesforce conversation view with real-time customer interaction data

Tech

June 28, 2026

14 min

Power dialer vs auto dialer: what replaces manual dialing?

Professional wearing a headset with a diagram showing how an incoming call routes through a cloud business phone system via a VoIP provider

Tech

June 17, 2026

14 min

Skills-based routing: how to route every call to the right agent

Tech

June 12, 2026

13 min

VoIP vs cloud phone system: what replaces legacy calling for good?

Tech

June 3, 2026

12 min

AI sales agents: Automate outbound SDR prospecting in 2026

Tech

June 1, 2026

14 min

Conversation intelligence: How Aircall extracts call insights

Tech

May 26, 2026

4 min

Recruiters are hitting their talk time. But are their conversations always effective?

Tech

May 22, 2026

3 min

60% of patients hang up after one minute on hold. Most practices don't realize how many they're losing.

Your Support tickets arrive incomplete. Your Engineers shouldn't have to fix that.

A Zendesk-connected AI Agents work best when they're scoped to what it genuinely handles well: triage, ticket creation, Tier 1 resolution, and routing...