The Latest in VoIP Technology

Recruiters are hitting their talk time. But are their conversations always effective?

Status updates. Interview rescheduling. Start date confirmations. Availability checks. Salary band qualification. These aren’t placement conversations. They’re the calls that take ...

Maggie McCarthyMay 12, 2026

4 Minutes

Tech

May 6, 2026

4 Minutes

Your Support tickets arrive incomplete. Your Engineers shouldn't have to fix that.

Tech

May 4, 2026

3 Minutes

eCommerce Support teams answer the same question hundreds of times a day: Here's what that's costing you

Tech

May 1, 2026

9 Minutes

AI sales assistant tools for SaaS: automate outbound SDR workflows in 2026

Use Case

April 30, 2026

13 Minutes

12 real-world AI voice agent use cases to scale support and sales (2026)

Tech

April 30, 2026

3 Minutes

The first agent to call wins the listing: Why speed to lead is the only KPI that matters in property

Sales

April 28, 2026

9 Minutes

How AI coaching platforms drive workforce improvement

AI Assist Pro interface showing live prompts with suggested responses, a call audio waveform, and AI-generated follow-up questions

Tech

April 27, 2026

9 Minutes

Receptionist AI: Handles every inbound call, around the clock

Tech

April 24, 2026

7 Minutes

AI in customer communications: Features, capabilities & strategy

AI Assist Pro live prompts panel displaying real-time coaching cues and budget objection handling suggestions during a call

Tech

April 23, 2026

9 Minutes

Best AI voice agent for small businesses: The 2026 buyer's guide

Customer service rep wearing a headset using the Aircall workspace with a conversations inbox, WhatsApp messages, and caller contact details

AI customer service voice agent: Your 2026 guide

AI customer service voice agents use LLMs and NLP to automate support calls, cut waiting times, and deliver 24/7 coverage. Here's how the technology works in 2026....