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Customer HappinessThink you don’t need phone support? Think again!
May 20, 2015 · 4 Minutes)
Customer SuccessCommon Customer Success Beliefs that are Totally Wrong
May 5, 2015 · 3 Minutes)
Customer SuccessDos and Donts of a Customer Success Pro with Greg Lefort of Azendoo
April 22, 2015 · 2 Minutes)
Use CaseHow a phone number growth hack can make a startup look like a giant
April 17, 2015 · 1 Minute)
Customer SuccessTop 25 bedside reads on Customer Success for entrepreneurs
April 2, 2015 · 6 Minutes)
Customer Success7 questions to ask your customers while solving a phone support issue
February 23, 2015 · 5 MinutesPhone customer support: a female and male voice comparison
Glad to be podcasting again! Enjoy this 5-min podcast on female and male voices applied to phone customer support. A transcript is provided below. There is a legend well-known in...)
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Startup JourneyWhat we felt and learned while getting our free trial hacked
February 5, 2015 · 9 MinutesUse CaseHow Yurplan Stays In Touch With Local Events Organizers
January 28, 2015 · 1 Minute)
Customer Success5 top techniques to optimize your time spent on the phone
January 21, 2015 · 5 Minutes)
Customer SuccessCold Calling Tips and Tools: A Guide to Phone Sales Success
December 15, 2014 · 13 MinutesStartup JourneyThe opportunities challenges of launching a startup in a boring industry
December 2, 2014 · 6 Minutes)
Startup JourneyThe SaaS Guide to Leveraging The “Powered by” Tactic
October 16, 2014 · 6 Minutes
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