Blog
Call Center Hiring: How to Choose Great Candidates
Call center hiring is tougher than it looks. Ideally, new hires will have a skill set including: Intuitive communication and social skills A team-first mentality A strong sense of...)
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Customer HappinessHow to prevent call center agent turnover
June 2, 2016 · 4 Minutes)
Customer SuccessCustomer Success Best Practices: How Segment is engineering their way to success
May 26, 2016 · 7 Minutes)
Customer Happiness25 customer service books, blogs, and influencers you need to know
May 17, 2016 · 5 MinutesBrowse all articles
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Use CaseHow the Pipedrive sales team was masterfully set up scaled
May 10, 2016 · 3 Minutes)
Customer Happiness10 mistakes call center managers should avoid making
May 4, 2016 · 3 Minutes)
Use CaseHow high fashion luxury e-tailer Monnier Frères increases efficiency with Aircall
April 29, 2016 · 2 Minutes)
Customer HappinessHow to turn angry customers into happy brand promoters
April 28, 2016 · 3 Minutes)
Use CaseMeet Talkus.io, the next-generation help desk in Slack
April 25, 2016 · 2 Minutes)
Call Center23 call center KPIs worth tracking
April 22, 2016 · 13 MinutesIs phone support dead for Millennials? Gametime doesnt think so
Gametime is a last-minute sports and entertainment ticket marketplace, available in US and Canada, in over 50 big cities in the US alone. The company has focused on making tickets...)
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Customer HappinessChoose the Right Metrics for your Customer Support Funnel
April 15, 2016 · 7 Minutes)
Use CaseAzendoos use of the integration of Aircall and HubSpot
April 14, 2016 · 2 Minutes)
Startup JourneySharing key metrics within your startup — Dos Donts
April 13, 2016 · 6 Minutes)
Customer HappinessHow to show empathy in customer service
April 7, 2016 · 5 Minutes)
Customer SuccessTypeforms NPS tips from the Customer Success Summit 2016
April 6, 2016 · 2 Minutes)
Call CenterHow to boost call center excellence with the best 30 tips
April 5, 2016 · 5 Minutes
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