Sophie Gane

Senior Creative Copywriter

Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.

Articles by Sophie

Support

July 7, 2026

13 min

How to choose a customer support phone system that reduces wait times

Customer Success

July 6, 2026

11 min

Omnichannel customer service: what unifies channels and why it matters

Best Practices

July 5, 2026

14 min

Best phone system for SaaS: what accelerates both sales and CS teams?

Tech

July 4, 2026

11 min

AI call summaries: what transcribes, scores, and coaches every call?

Tech

July 3, 2026

17 min

Best VoIP for small business: what grows your team's output?

Customer Experience

June 19, 2026

12 min

What is a customer communications platform? How it unifies your stack

Best Practices

May 14, 2026

6 min

AI voice agent pricing in 2026: cost models, provider comparisons, and ROI

Tech

May 11, 2026

11 min

AI voice agent platform: How Aircall handles inbound calls 24/7

AI Assist Pro live prompts panel displaying real-time coaching cues and budget objection handling suggestions during a call

Sales

April 29, 2026

9 min

The AI-powered sales coach: Scaling mentorship beyond the 1%

AI Assist Pro interface showing live prompts with suggested responses, a call audio waveform, and AI-generated follow-up questions

Tech

April 27, 2026

9 min

Receptionist AI: Handles every inbound call, around the clock

Top contact center platforms — Aircall workspace showing WhatsApp messages, conversations inbox, and caller contact details

Call Center

April 20, 2026

11 min

Top contact center platforms with SMS and WhatsApp integration

Aircall AI Virtual Agent processing a call with a high-priority lead summary showing location, CRM usage, and cloud business phone system interest

Tech

April 10, 2026

10 min

AI-powered virtual agents: The future of automated customer support

Alternatives

January 23, 2026

6 min

Aircall vs. CloudTalk: Why growing teams prioritize reliability and AI coaching

Alternatives

January 5, 2026

10 min

Aircall vs. RingCentral: How do they compare?

Call Center

January 2, 2026

13 min

Call center dashboard software for real-time visibility and performance

Features

December 31, 2025

15 min

What are virtual agents and how do they improve customer calls?

News

December 23, 2025

2 min

A mark of excellence: Aircall earns multiple 2025 Capterra and Software Advice recognitions

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