Sophie Gane

Senior Creative Copywriter

Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.

Articles by Sophie

Tech

July 11, 2026

11 min

What is AI call scoring and what surfaces from every call?

Tech

July 10, 2026

11 min

AI quality assurance for call centers: score every call automatically

Tech

July 9, 2026

12 min

Contact center vs call center: what routes and what connects?

Research

July 8, 2026

14 min

How to choose call center software: what powers the right decision?

Support

July 7, 2026

12 min

How to choose a customer support phone system that reduces wait times

Customer Success

July 6, 2026

11 min

Omnichannel customer service: what unifies channels and why it matters

Best Practices

July 5, 2026

14 min

Best phone system for SaaS: what accelerates both sales and CS teams?

Tech

July 4, 2026

11 min

AI call summaries: what transcribes, scores, and coaches every call?

Tech

July 3, 2026

17 min

Best VoIP for small business: what grows your team's output?

Customer Experience

June 19, 2026

12 min

What is a customer communications platform? How it unifies your stack

AI Assist Pro interface showing live prompts with suggested responses, a call audio waveform, and AI-generated follow-up questions

Customer Experience

May 22, 2026

8 min

AI phone receptionist: Handle every inbound call, 24/7

Best Practices

May 14, 2026

6 min

AI voice agent pricing in 2026: cost models, provider comparisons, and ROI

Tech

May 11, 2026

11 min

AI voice agent platform: How Aircall handles inbound calls 24/7

AI Assist Pro live prompts panel displaying real-time coaching cues and budget objection handling suggestions during a call

Sales

April 29, 2026

9 min

The AI-powered sales coach: Scaling mentorship beyond the 1%

Tech

April 27, 2026

9 min

Receptionist AI: Handles every inbound call, around the clock

Top contact center platforms — Aircall workspace showing WhatsApp messages, conversations inbox, and caller contact details

Call Center

April 20, 2026

11 min

Top contact center platforms with SMS and WhatsApp integration

Aircall AI Virtual Agent processing a call with a high-priority lead summary showing location, CRM usage, and cloud business phone system interest

Tech

April 10, 2026

10 min

AI-powered virtual agents: The future of automated customer support

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