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October brought plenty of new ways to get more from your AI Voice Agents. From reaching more customers with always-on outbound campaigns to testing agents before they go live, this month's releases make it easier to build, launch and continuously improve your agents.
And with peak season approaching, there's plenty here to help your team handle rising demand.
Let's take a look at some of October's highlights.
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Keep conversations moving with always-on Outbound Campaigns
Great opportunities deserve timely follow-up. Now, your outbound outreach can keep pace as new leads, callback requests, and upcoming appointments come in.
With always-on Outbound Campaigns, your AI Voice Agent can continue reaching out as new contacts are added through imports or API, keeping your campaigns running as long as you need them. There's no scheduled end date or overall contact cap, and you can import up to 10,000 contacts at a time.
We've also made campaigns easier to manage. A new Sources tab brings API endpoints and event logs together in one place, while the ability to edit agents linked to active campaigns means you can refine your outreach as you go.
That means more opportunities to connect with customers at the right moment, with less manual campaign management for your team.
Test outbound conversations before your first call
Every customer conversation is different. Now you can prepare your outbound AI Voice Agents for more of them before they ever pick up the phone.
Simulations are now available for outbound agents, giving you a way to test how your agent responds to real-world scenarios. What happens when someone asks for a callback, has a complicated question, or isn't interested in your offer?
Create your own scenarios and success criteria, or let AI generate them for you. You can run each scenario multiple times to see how your agent handles different variations, review transcripts to understand the results, and even enable real actions to verify what gets recorded in your CRM.
And testing doesn't end at launch. As your campaigns evolve, Simulations help you validate changes and fine-tune your agent's performance with greater confidence.
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Give customers more reasons to answer your calls
Getting your outbound calls answered is the first step towards a great conversation. And while these next two updates aren't exclusive to AI Voice Agents, they can make a real difference to the success of your outbound campaigns.
Branded Caller ID lets you display your company name and logo on customers' screens before they answer, helping them recognize who's calling.
Number Reputation monitors your phone numbers daily, giving each one a status of Healthy, At risk or Flagged so you can spot potential issues and take action.
Both feed into a single Numbers Performance view, where you can track connection rates over time and compare the performance of branded and non-branded calls.
Together, they give you greater visibility and control over a critical part of your outbound strategy: getting customers to pick up.
For e-commerce businesses gearing up for peak season, that means more opportunities to connect with customers when it matters most. And once they're on the line, our next update helps you do even more.
Branded Caller ID and Number Reputation are separate, paid add-ons. Availability varies by market.
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We're making it easier for Shopify merchants to build agents that do more
Peak season brings a familiar flood of questions to e-commerce merchants. Where's my order? Can I return it? Is this product still in stock? This month, we've made it easier for your AI Voice Agents to handle more of these conversations from start to finish.
Our new Shopify Order Support template gives you a head start, with an agent ready-configured to handle order inquiries. Simply tailor it to your business and get it taking calls in minutes.
And with expanded Shopify AI Actions, your agents can go further than checking order status. They can now access live product information, check return eligibility, send payment links and help customers with shipment holds or address changes, with requests requiring approval sent to your team for review.
Whether you start with our new template or build an agent from scratch, you can take advantage of these expanded Shopify AI Actions to resolve more inquiries on the spot and help your team keep up with demand while maintaining a great customer experience.
Curious to see what's possible? Watch the replay of our recent e-commerce webinar for a live demo of Shopify AI Actions, our latest releases and a preview of what's coming next for e-commerce businesses using Aircall.
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Build new agents faster, now in more languages
Two new updates make creating AI Voice Agents more accessible for teams across more markets, with greater flexibility and a simpler setup experience.
Create agents in more languages. Agent Templates and Agent Builder are now available in French, German and Spanish, alongside English. Choose a ready-made template for a common use case, or describe what you want your agent to do in plain language, and let Agent Builder create the first draft. From there, customize every detail in the Agent Editor.
Connect your number during template setup. You can now assign a phone number directly within the template flow. If the number doesn't have a call flow yet, Aircall automatically creates one for you, taking care of another step in the configuration process.
Whether you're creating your first agent or exploring new use cases, these updates give you more ways to get started with confidence.
More Agent Templates, including outbound templates, will be coming throughout the remainder of Q4 - stay tuned!
Fine-tune your agent's voice to match your brand
The way your AI Voice Agent sounds is an important part of the customer experience.
New advanced voice controls give you more flexibility to shape that experience, with granular settings such as temperature available across additional voice providers.
Combined with our voice library, these controls help you find the right voice and fine-tune how your agent sounds, so every conversation feels more consistent with your brand.
More ways to build, launch and improve
That's a wrap on October!
From always-on outbound campaigns and more intelligent testing to deeper Shopify integrations and faster agent creation, this month's highlights give you more ways to get the most from your AI Voice Agents.
And we're just getting started. We've got some exciting developments coming in November, and we can't wait to share them with you.
See you in next month's roundup!
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