Sophie Gane

Senior Creative Copywriter

Sophie has been a copywriter for 10 years and has an MA in English from the University of Edinburgh.

Articles by Sophie

Alternatives

January 23, 2026

6 min

Aircall vs. CloudTalk: Why growing teams prioritize reliability and AI coaching

Alternatives

January 5, 2026

10 min

Aircall vs. RingCentral: How do they compare?

Call Center

January 2, 2026

13 min

Call center dashboard software for real-time visibility and performance

Features

December 31, 2025

15 min

What are virtual agents and how do they improve customer calls?

News

December 23, 2025

2 min

A mark of excellence: Aircall earns multiple 2025 Capterra and Software Advice recognitions

Support

December 11, 2025

6 min

Omnichannel vs multichannel customer service: Which is right for you?

Sales

December 3, 2025

9 min

Aircall vs. Dialpad: 2026 comparison for call centers, sales, and global teams

Tech

November 19, 2025

9 min

Phone system troubleshooting guide: Fix VoIP & IVR issues fast

Features

November 18, 2025

9 min

Call coaching features that boost sales performance

Support

October 22, 2025

11 min

Phone call scripting best practices for sales and support teams

Tech

October 20, 2025

8 min

SMS vs Voice: Choosing the right channel for customer outreach

Customer Experience

October 16, 2025

8 min

Striking a balance between empathy and efficiency in customer service

Customer Experience

October 14, 2025

12 min

Tips and scripts for handling difficult customers over the phone

Call Center

September 30, 2025

6 min

What is a BYOD phone system? Benefits, setup and tools for SMBs

Best Practices

September 29, 2025

10 min

SMS voice integration: Everything you need to know

Tech

September 26, 2025

8 min

Design your perfect IVR flow: Examples and best practices

Best Practices

September 25, 2025

8 min

Our guide to business phone system API integrations

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