Contrary to popular opinion, business phone calls dont actually end at the click. Although the customer has left, Sales and Support professionals still have work to do before starting a new conversation. This process of wrapping up the previous call before attending to a new one is called “after-call work” — and its vital to []


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laurah-mwirichia

Laurah has led content creation, defining editorial strategy and managing the production of high-quality content, for over 10 years.

Laurah Mwirichia

Articles by Laurah