Unrivalled call quality and reliability
Our global infrastructure and dependable technology stack provide the highest level of service through proven cloud architecture, robust telephony infrastructure, and ongoing network expansion – monitored and supported around the clock.
High-quality, global business phone coverage
Aircall invests in ongoing network expansion and partners with leading private carriers to deliver crystal-clear call quality worldwide, ensuring your customers can always reach you.
Built-in redundancy and resilience
Our network of distributed data centres, automatic scaling, and robust failover mechanisms ensure calls remain connected even during peak periods and challenging conditions. This level of reliability supports over 20,000 businesses globally.
Designed for current and future needs
We use industry-standard tools and processes to maintain our global system uptime and ensure our core technology is regularly updated to meet both current and future customer demands on our platform.
More clarity, less guesswork
For Admins & IT Operations
Access the data you need to investigate, troubleshoot, and resolve network quality issues for affected users efficiently.
For Front Line Agents
In-app notifications alert you to network, headset, and infrastructure issues so you can make adjustments swiftly.
See what Aircall users are saying
"The call quality is superb. The line sounds very professional. Even when our clients are on mobile, the call is clear. The IVR setup is quick and easy, resulting in fewer lost calls. The call-computer setup has helped us receive transcribed messages, and we can easily respond to clients and partners alike."
G2Crowd Reviewer
"I've been using Aircall as a cloud phone solution for almost a year now, and I have to say it's one of the best products available at the moment. The calls are very clear (no noise at all), and the customer's voice at the other end is loud, clear, and easy to hear – overall, excellent sound quality."
G2Crowd Reviewer
"What we like most is the call quality and how easy it is to use; our new employees pick it up straight away without any prior training. It has a common-sense interface, which is really popular with our customer service agents."
G2Crowd Reviewer
Take control of your Call Quality
Noise Cancellation
Reduce background noise, especially in busy environments
Network Diagnostics Dashboard
Monitor network performance and affected users
Network Diagnostic Test (in-app)
Check that your connection is within the ideal range
In-app Notifications
See alerts when your network connection is unstable
Roaming Locations
Select the nearest media server from 12 points of presence
Audio Bitrate
Optimise for the best sound quality on your available network
24/7 Global Customer Support
Aircall’s customer support and success teams are based in offices around the world, including New York, Paris, New Delhi, and Sydney. Dedicated onboarding managers are also available for larger teams.
Grow Your Expertise
Aircall Learning Lab offers multi-language courses and certifications to train and support your teams at scale. Find additional customer education and comprehensive documentation in the Aircall Knowledge Base.
Security
Keep your personal and company information secure and private. Aircall uses comprehensive security controls and mechanisms based on the latest industry and security standards.
Two-Factor Authentication (2FA): Add an extra layer of protection against unauthorised access
SAML Authentication: Secure your login process with Single Sign-On (SSO)
Call Recordings: Ensure privacy with secure recordings, including pause/resume capabilities
Encryption: Sensitive customer data is encrypted both in transit and at rest
