Klaus

App overview

Klaus is a quality management solution that helps companies increase revenue through outstanding customer service.

Harness AI to identify and resolve gaps in your service before they become issues. Automate quality management and achieve 100% coverage across agents, teams, BPOs, and languages. Gather more customer feedback with a fully customisable, AI-powered CSAT survey solution.

Ultimately, using Klaus reduces churn, increases CSAT, and leads to better customer reviews.

Klaus + Aircall: Key Benefits

Addressing issues early is crucial for customer satisfaction. Customer service is now a key differentiator – optimise your service to attract and retain lifelong customers.

Klaus users report:

- Time spent on QA reduced by 70%

- New support reps onboarded twice as fast

- CSAT survey response rate increased to 30% and above

Automate & scale your QM processes

- Use AI to identify problematic cases and what needs your attention

- Automatic conversation sampling and discovery

- No more spreadsheets – ensure consistency with automatic review assignments

- Customise rating categories and scales

Spend less time on questionable results

- Identify which agents are underperforming or which parts of the customer experience are lacking

- AI-powered trends and insights to improve at department, team, or agent level

- Increase response rates with customisable feedback surveys and AI-powered analytics, so you know what drives customer loyalty

Engage your agents through continuous feedback & targeted coaching

- Track Internal Quality Score (IQS) and CSAT across support reps and teams

- Close the feedback loop with regular one-to-ones and coaching sessions

- Collaboratively reinforce knowledge and encourage active learning

- Speed up onboarding of new support reps