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What to Do With the Data: Become a Better Support Team Coach
If you’re managing a customer support team, then you’re as much a coach as you are a supervisor. You make sure your representatives are in the right positions, but most...){kind=small}
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Customer SuccessWhat to Do With the Data: Rate Your Customer Service Traits
December 27, 2017 · 4 Minutes)
Customer HappinessWhat to Do With the Data: Considering Your Call Volume and Duration
December 15, 2017 · 3 Minutes)
Use CaseHow Spotahome Solves Customer Service with Zendesk + Aircall
December 7, 2017 · 2 MinutesBrowse all articles
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Customer Happiness4 Moves Guaranteed to Flip Your NPS Score From Good to Bad
December 1, 2017 · 3 Minutes)
SupportDon’t Make These Mistakes When Managing Seasonal Contact Center Employees
November 21, 2017 · 4 Minutes)
Product UpdateAircall Product Update: Simplify and Organize With TEAMS
November 15, 2017 · 2 Minutes)
Call Center4 Quick Fixes That Reduce Call Abandonment Rates Overnight
November 2, 2017 · 4 Minutes)
SupportHow to Reduce Customer Queue Time (Without More Hiring)
October 24, 2017 · 3 MinutesSupportThe Dreamforce 2017 Agenda for Curious Customer Service Pros
October 16, 2017 · 2 Minutes3 Ways to Build Empathy Into Your Customer Service Experience
Nobody likes to be misunderstood. It’s a painful personal experience that can leave us feeling anything from anger and frustration to isolation and depression. That’s what makes...){kind=small}
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SupportNeed to Improve First Call Resolution Rates? Start Here
September 28, 2017 · 3 Minutes)
SupportIs Your Phone System Setting Support Agents Up to Fail?
September 21, 2017 · 3 Minutes)
SupportThese 20+ Statistics Say Customer Support Drives Revenue
September 11, 2017 · 2 Minutes)
Support4 Scenarios Where Customers (Still) Crave Phone Support
August 29, 2017 · 3 Minutes)
Call CenterCostly Consequences: A Tale of Two Customer Support Calls
August 24, 2017 · 7 Minutes)
Use CaseHow Mention Uses Aircall to Boost Sales and Customer Success
August 18, 2017 · 3 Minutes
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