WhatsApp Messaging Channel

Three billion active users. 180+ countries. WhatsApp Messaging is more than a nice-to-have. Elevate your customer experience when you harmonize calls and WhatsApp messages from the same phone number. All in one, intuitive platform. WhatsApp Messaging with Aircall empowers sales and support teams to effortlessly engage customers on their preferred channel, making the journey easier for them, and driving business growth for you.

Expand your reach. Streamline your workflows. Consistently deliver exceptional customer experiences.

How WhatsApp works with Aircall

The WhatsApp Messaging add-on delivers the seamless connection of your Aircall numbers to be used for messaging purposes alongside customer calls and SMS. This opens a new digital channel in Aircall for you to engage in real-time with customers.

-Send, receive, and track WhatsApp messages directly in Aircall Workspace and mobile apps. No need to maintain separate tools.

-Create pre-approved, branded templates for faster, more consistent communication.

-Automatically log interactions in popular CRMs and helpdesk tools: a clear view of the customer journey for all.

-Easily connect phone numbers to Meta for use with WhatsApp, directly from the Aircall Dashboard.

-Leverage Aircall Analytics to track WhatsApp usage and optimize your messaging strategy.

Benefits of WhatsApp Messaging in Aircall

All-in-one platform: No need to juggle multiple tools! Manage all your customer interactions, including calls, texts, and WhatsApp messages, within a single, centralized platform. This unified approach streamlines workflows, allowing teams to focus on delivering exceptional customer experiences without the distraction of switching between different applications.

Seamless collaboration: Ensure smooth handoffs and enable faster responses with shared inboxes. This collaborative environment keeps your team aligned, and helps your team assist every customer promptly and efficiently.

Enhanced productivity: Improve agent productivity, increase customer satisfaction, and reduce response times with the aid of branded templates. Skip the lengthy, repetitive messages and free up your team to consistently help more customers.

Stronger customer relationships: Build trust and loyalty with personal, convenient communication. Since WhatsApp is already a familiar channel, used by consumers and businesses alike, you’ll be meeting your customers where they prefer.

Unparalleled global reach: Break down communications barriers when you connect with customers across the globe in over 180 countries. By extending your reach to over 3 billion WhatsApp users, you’ll ensure your business can engage in any market.

Data-driven insights: Fine-tune your communication strategy and elevate the overall customer experience with Aircall Analytics. Monitor and gain valuable insight into WhatsApp messaging performance to identify trends, optimize workflows, and make informed decisions for better business outcomes.