Aircall achieves $200M ARR by building the future of business communication

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Reaching $200 million in annual recurring revenue is a defining moment for Aircall. We grew 26% year over year, delivered seven consecutive quarters of positive EBITDA, and now support more than 22,000 customers across over 100 countries—powering more than one billion conversations every year.

But milestones matter most for what they reveal, not what they record. This one reflects a broader shift in how businesses communicate—and what they now expect from the systems that support that communication.

Customer communication has become core business infrastructure. It shapes revenue, retention, and brand. Sales teams build pipelines through conversations. Support teams define experience through every interaction. Operations leaders depend on visibility into how those interactions move across the business.

At the same time, conversations are no longer confined to a single channel. Customers move fluidly between voice, SMS, messaging apps, CRM, and service platforms. They expect continuity. Businesses are expected to provide it.

Aircall reached $200M ARR by becoming a system of engagement—one platform that unifies conversations, context, and workflows across channels. One workspace for voice and messaging. One shared view of the customer. Workflows that move automatically as conversations happen. 

Before a conversation even begins, context matters. Aircall uses AI to identify who is reaching out, retrieve their history from CRM and service platforms, and route the interaction to the right person. Whether a customer calls or messages, teams start with clarity—who this is, what they need, and what has happened before. That is the foundation of efficient, effective conversations.

During a live interaction, teams are balancing listening, responding, and deciding in real time. Aircall’s AI supports them by surfacing relevant information and guiding next steps—not to replace judgment, but to strengthen it. The goal is not automation for its own sake. It is making better decisions in the moments that matter most.

After the conversation ends, work often begins. Notes, updates, and follow-ups consume time and energy. Aircall’s AI automates this layer—summarizing conversations, updating systems, and triggering workflows—so teams can focus on customers, not clerical work.

This approach is multi-modal by design. Voice, SMS, and messaging live in one workspace. Context follows the customer across channels. AI operates consistently across every interaction. That continuity is what allows businesses to scale without sacrificing quality.

The result is a system that helps organizations handle more conversations without adding headcount, maintain context across channels, deliver consistent experiences, and give leaders real-time visibility. That is why our AI products grew 15× year over year and now represent more than 10% of our ARR. Companies are not buying AI in isolation. They are investing in systems that make communication simpler, faster, and more reliable.

What reaching $200M ARR taught us is this: businesses no longer want communication managed through disconnected systems. They expect one platform that runs conversations the way they actually happen—across channels, across teams, and inside their core workflows.

What comes next is a continuation of that commitment. We will keep building alongside our customers, evolving as their needs evolve, and designing communication systems that help them grow, adapt, and lead in what comes next.

Published on January 22, 2026.