Business Communication and VoIP Trends

The ultimate guide to AI voice agent privacy and security

AI voice agents raise critical privacy and ethical concerns. Know the risks, regulations, and best practices to responsibly adopt voice AI solutions....

AircallDecember 26, 2025

11 min

Support

December 12, 2025

9 min

How to create a customer communication playbook (that actually works)

Support

December 11, 2025

6 min

Omnichannel vs multichannel customer service: Which is right for you?

Sales

December 3, 2025

9 min

Aircall vs. Dialpad: 2026 comparison for call centers, sales, and global teams

Tech

November 19, 2025

9 min

Phone system troubleshooting guide: Fix VoIP & IVR issues fast

Features

November 18, 2025

9 min

Call coaching features that boost sales performance

Partnerships

November 4, 2025

4 min

How Heyoo and Aircall bring practical AI to sales and support teams

Best Practices

October 31, 2025

3 min

What recruitment agencies should do when switching communications platforms

Support

October 24, 2025

11 min

12 proven customer call follow-up strategies to improve sales, enhance support, and build stronger relationships

Support

October 22, 2025

11 min

Phone call scripting best practices for sales and support teams

SMS vs Voice: Choosing the right channel for customer outreach

How do you choose between SMS vs voice for customer outreach? This guide covers pros, cons, and use cases for both to help you build a smart approach. ...