The call centre software you can rely on
Empower your teams to work efficiently while ensuring call quality and reliability.
Popular features
Two-Factor Authentication (2FA)
Enhance the security of your Aircall account with Two-Factor Authentication. By requiring a second form of verification, 2FA ensures that only authorised users can access your system, adding an extra layer of protection against unauthorised access.
SAML Authentication
Simplify and secure your login process with SAML (Security Assertion Markup Language) Authentication. This feature allows for Single Sign-On (SSO), enabling users to log in once and gain access to multiple applications without the need for multiple passwords. SAML ensures that authentication is handled securely and efficiently.
Block Numbers
Protect your team from unwanted calls and potential security threats with our Block Numbers feature. Easily block specific numbers to prevent spam and ensure that only trusted contacts can reach your business.
Set User Roles
Control who has access to what within your Aircall account with our Set User Roles feature. Assign specific roles and permissions to users based on their responsibilities, ensuring that sensitive information is only accessible to those who need it.
TLS/SRTP Encryption
Safeguard your voice communications with TLS (Transport Layer Security) and SRTP (Secure Real-time Transport Protocol) encryption. These protocols ensure that your calls are encrypted, providing end-to-end security and preventing eavesdropping or interception by unauthorised parties.
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Aircall’s AI Features: Balancing Innovation with Robust Security and Privacy Measures
Aircall’s AI-powered features, such as call summaries and key topic recognition, provide valuable insights but also necessitate robust security measures. To ensure user privacy and data integrity, Aircall implements several security features:
Encryption: Aircall uses industry-standard encryption methods to protect data at all times. TLS 1.2 secures data in transit, while AES-256 encryption safeguards data at rest.
Data Sanitisation: Aircall anonymises call transcriptions by removing any sensitive data before feeding them into AI models. This protects personally identifiable information (PII) and ensures compliance with data privacy regulations.
Rely on us so your customers can rely on you
Count on our excellent call quality and 99.95% uptime.
We work with best-in-class global voice carriers and invest in redundancy at every level to eliminate single points of failure. All in an effort to maintain superior call quality and ensure 24/7 business continuity—no matter where you work.
Learn more about call quality and reliability and check our status page.
"After we looked at the setup and realised how easy it was to configure everything, including the integration, we then looked at call quality. Aircall ticked all the boxes."
— VP of Customer Success and Customer Care · Jobandtalent
Trust starts with security
Take comfort in knowing your data is secure.
Protecting customer data is our main priority as well as complying with the obligations set out by GDPR. Hosted on AWS, we follow industry-leading security practices, keeping your data protected at all times with TLS 1.2 and AES 256 encryption methods to secure your data both in transit and at rest.
To learn more about the security and privacy measures we take, download our security white paper.
Feel supported along the way.
From porting and personalised onboarding to dedicated account managers and 24/5 support across EMEA, APAC, and NA, we’re here to support you so you can support your teams.
Security
At Aircall, keeping our customers’ data secure is our priority. We use cloud security tools and implement rigorous processes to offer robust product security.
Encryption
Aircall keeps your data protected at all times. Aircall uses TLS 1.2 and AES 256 encryption methods to secure your data both in transit and at rest.
Infrastructure
Aircall uses AWS as a hosting provider. AWS holds many certifications such as ISO 27001, SOC2, PCI DSS, FedRAMP, and provides for a safe and secure environment.
"The support has been really brilliant and that’s a primary reason we are currently using Aircall. You want to be able to ask a question and get a quick response. The staff are more than willing to assist us and that’s solidified our partnership with Aircall."
— Head of Customer Experience · Cozy Earth
Trusted by 22,000 + companies
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Frequently asked questions
Aircall’s Information Security Programme is based on the concept of defence in layers. Our security programme is aligned with ISO 27001 and SOC II standards and is constantly evolving to follow new industry best practices.
Aircall runs a thorough vendor management programme designed to protect sensitive information and aimed to comply with applicable laws. Aircall evaluates new vendors to ensure they meet internal security and privacy standards.
Aircall performs regular backups of its customers’ information across availability zones.
Aircall performs penetration tests and engages independent third-party entities to conduct application-level penetration tests on a regular basis. Aircall also runs a bug bounty programme.
Aircall uses AWS as a host provider and uses several availability zones.