Zendesk + Aircall: Creating Connected Solutions

Zendesk showcase is in full swing, this time in picturesque San Francisco. Industry professionals from across the globe have gathered to discuss sales, support, and of course, the latest CX trends. But while discussions are intensifying, one topic remains at the centre of attention: Zendesk Sell Marketplace.

Created as an all-in-one CRM for mid-market businesses, Zendesk Sell provides greater visibility, stronger support, and an integrated library of tools to empower every sales team.

This ecosystem of integrations creates a connected solution that unites sales, support, and voice – all in one place.

“We already have a great working product between Aircall and Zendesk and we are working to make it even better.” - Jeff Reekers, VP Marketing at Aircall

As the only phone system currently integrating with both Zendesk Support and Zendesk Sell, Aircall is delighted to be one of the first adopters of this innovative new platform as a member of the Early Access Programme (EAP). Aircall and other EAP members will have the opportunity to build into this ecosystem and help make connected customer platforms a reality.

What’s Next?

In the coming months, Zendesk Sell will officially launch its long-awaited app marketplace. The Zendesk app framework allows developers to add features to — or build integrations with — Zendesk products on an API they already know and love. Best of all, tech teams are free to build with any technology they prefer, including server-side technologies.

As a voice provider, Aircall continues to innovate and enhance the call experience in Zendesk Sell using the app framework. Because of our shared focus on delivering customer-centric products, we know support is crucial.

The same robust integration that currently exists with Zendesk Support will also be available in Zendesk Sell, enabling genuine collaboration across sales and support.

What will this new integration look like for our shared customers?

➡️Greater visibility into calling activities in Zendesk Sell

➡️Powerful workflow automation

➡️A fully embedded experience that brings the Aircall dialler directly into Zendesk Sell.

➡️Integrated tools throughout the customer journey

➡️A completely unified experience across sales and support

As both Aircall and Zendesk rise to the challenge of building more connected systems globally, the partnership continues to strengthen.

"We’re excited to see our partnership with Zendesk go further. Through our integration with Zendesk Support and an early bet on Zendesk Sell, Aircall is helping to create connectivity across sales and CX platforms and making this a reality for our customers worldwide.” - Jeff Reekers, VP Marketing at Aircall.

You can keep up with the changing landscape of our Aircall app marketplace to learn more about our current integrations with Zendesk Support, Zendesk Sell and over 50 other integrations with your favourite tools.