Typeform and Aircall: Transforming the Call Cadence
They say the best ideas come to you in the shower, and for Typeform, that wasn’t far from the truth. After being asked by a Spanish toilet company to create an engaging online survey, the two co-founders realised that all the forms available online were actually… rather dreadful.
“…Every form-building solution seemed to be exactly the same—just digital versions of lifeless paper forms.” – Typeform Blog
Instead of forms that bore, overwhelm, or make demands of the user, they decided to create something that felt like a conversation.
Seven years, two offices, $52.3 million in funding, and nearly 200 employees later, Typeform has grown into its vision. By focusing on empathetic design, they created a product that resonates with people and has revolutionised the future of online forms.
Teamwork Makes the Dream Work
While Typeform’s software can create beautiful surveys and collect responses, it doesn’t have a built-in feature to quickly connect with leads and customers.
By integrating Aircall with Typeform, users are empowered to take action with the information available at their fingertips.
“Businesses need a practical data-collection process, respondents need an empathy-driven design to provide good responses, and the entire experience needs to be inspired by real-life conversations.” – Typeform Blog
Connecting with respondents soon after they fill out a form increases response rates and customer engagement. Here’s how the integration works:
Connect to Aircall from within Typeform
Sign in to your Typeform account and quickly connect it to your Aircall account
Next, choose the information fields you want to include in your call. It can be as little as a name and number, or as much as the entire survey! You decide how you want your conversations to be informed.
Getting in touch with a customer or lead promptly can be the difference between building a relationship and losing business. You can select which of your teammates will have access to the integration during setup.
Once linked and configured, you can double-check (and edit) your selections.
And that’s it! Your integration is saved and you’re ready to go! 🎉
What happens next?
With the Aircall + Typeform integration, conversations with your customers will always have a clear next step. No more manually searching for information on surveys and forms. No more forgetting to call back an important lead or customer. Everything you need is automatically synced to your to-do list.
Spendesk Seeks Rapid Results with Aircall + Typeform
Support agents are busy dealing with small issues every day. Sales reps are constantly under pressure. So, it’s no wonder that small tasks like returning a customer call can easily be overlooked.
“The Typeform-Aircall integration takes our standard form—which customers fill out when they’re leaving us—and brings it to life.” – Jeremy, Head of Growth at Spendesk
Spendesk, a fintech startup in Paris, wanted a way to increase efficiency and reliability, without overloading their support team. And because they were already using both Aircall and Typeform in their workflows, they were excited to be the first to try out the newly built integration.
How did it go?
Very well. In fact, Spendesk is now calling their customers back 37x faster than before!
A 24 hour response time for returning customer calls has been reduced to less than 15 minutes.
Quick responses do more than show you value your customers’ time. It builds loyalty and creates net promoters. That’s the power of the Typeform + Aircall integration.
Ready to connect your tools? Check out the full integration here!