Plecto and Aircall: Creating Connected Teams
High-performance culture has evolved over the years, and along the way, has gained a somewhat negative reputation. Images of late nights at the office, endless cups of coffee, and clichés like ‘work hard, play hard’ make it difficult to distinguish fact from fiction.
But despite its reputation for damaging work-life balance and encouraging unhealthy habits, high-performance culture is changing. For years, businesses have struggled to keep their employees motivated. This lack of engagement quickly leads to poor productivity and lost revenue.
Plecto, a Scandinavian company serving over 80,000 users, sees this not as a problem but as an opportunity to shed light on the data and analytics behind team performance.
“At Plecto, we see ourselves as part of a movement where performance is becoming data-driven. Every day we help companies in more than 50 countries boost performance by sharing our knowledge on how to create a positive work environment where all employees are motivated to help each other improve.” -Karoline Lotz Jonassen, Growth Manager at Plecto
Data-driven decisions are essential for businesses that want to make the right choices for themselves, their employees, and their bottom line. Plecto, a customisable data visualisation tool gives teams a real-time overview of their most important business KPIs.
And while openness and transparency can seem daunting at first, the results speak for themselves. Teams using Plecto experience increased employee engagement, automated processes, and higher productivity in their businesses.
Transparency, Insight, and Results
No business owner dreams of running a stagnant company. That’s why high-performing and engaged employees are crucial for a company’s growth.
From small start-ups to global enterprises, inefficiency is widespread. Managers are often overwhelmed by manual tasks that involve data collection, monitoring, and reporting. Meanwhile, employees are left in the dark and start to feel frustrated by the lack of information and transparency.
“While Plecto is used across industries and departments, the common trait among companies using Plecto is that they want to improve performance.”
With Plecto, managers can streamline their workflow by removing repetitive tasks. The interactive dashboards allow teams to make decisions based on real-time data focused on the most important business KPIs. Plecto even includes gamification features that help teams engage employees while fostering much-needed transparency in business processes.
“Valuable insights shouldn’t be limited to senior staff. When you share your performance overview with all team members, you create a sense of ownership towards the company’s key results, which increases employee engagement and motivation.”
With productivity up and morale engaged, companies can really focus on what matters most: growing their business.
A meeting of minds
As a growing company, Plecto offers much more than a powerful visualisation and analytics tool. Their strong commitment to transparency also happens to be one of Aircall’s company values.
“Aircall values transparency, which is not only a core value for Plecto but also exactly what our product helps teams create. Aircall is an ambitious company, and so is Plecto.”
Aircall provides a strong and reliable cloud-based phone system, but the real power lies in teamwork. Its ability to integrate with many different tools makes it a great choice for companies looking to offer a powerful phone feature for their customers. Additionally, Aircall’s rapidly growing marketplace gives partners the unique opportunity to build into the Aircall ecosystem.
“Aircall’s robust API made it an excellent choice for our development team. We offer a powerful analytics and visualisation tool that didn’t exist in the Aircall marketplace. Together with Aircall's native phone application, we will deliver real value to customers across the world.”
Four days and just one developer later, the Plecto + Aircall integration was born. Communication between the two teams was easy and quick, resulting in very few obstacles during development.
“We’ve had a great onboarding as partners with Aircall, and we have only met people eager to help and create value.”
Now with both teams trained and the partnership underway, the integration is ready for its first customers.
How it works
When you log into your Plecto account, you can quickly and easily connect Aircall to your account and start getting real-time insights into your business.
Once integrated, you can start automatically importing data from Aircall to Plecto, eliminating manual work and streamlining processes. Teams can also use native Plecto gamification features like achievements, leaderboards, contests, and notifications to motivate teams and keep momentum high.
Detailed reports give managers a complete overview of business processes so the focus is on achieving goals rather than managing repetitive tasks. Overall, the Aircall + Plecto integration saves valuable time and brings visibility to processes to help businesses grow.
Going Forward
With a commitment to transparency, growth, and employee engagement, Plecto and Aircall are taking on the challenge of making data-driven decisions accessible for any business.
“Aircall and Plecto are companies with high ambitions; we have only just begun. We are on a rocket trip shooting for the stars, and in the future, we will be able to support each other's growth into new segments, new markets and much more.”
The Plecto + Aircall integration extracts deep insights from your calls into your dashboard to help your team grow. The best part is you can get started right on your Aircall or Plecto Dashboard.
Next Steps
Looking to build your own integration? Aircall is continuing to expand its marketplace of integrations and make it easier for teams around the world to build into our public API. We have the resources to get you started and our product team is always ready to help.
Interview: Karoline Lotz Jonassen, Growth Manager, Plecto | Cover Photo: by Maksym Potapenko on Unsplash