VoIP Phone Systems for SMBs
This guide focuses on what sales, support, and IT teams should consider when selecting a voice solution for their business.
What Sales, Customer Support & IT Leaders Need to Know About Cloud-Based Phone Systems
Small and medium-sized businesses must deliver outstanding sales and customer support experiences to stay competitive. The communication tools they use will significantly affect agent productivity and their ability to communicate effectively. However, not every phone system is suitable for every business.
If the solution is too basic, you miss out on features that delight customers, such as automatic callbacks, IVR systems, and customisable call routing.
If you opt for an enterprise solution, you risk getting lost in complex setups that aren’t easily managed without a highly specialised IT department. Plus, you’re likely paying extra for features you don’t need.
The challenge is to find technology that’s flexible enough to satisfy everyone, yet powerful enough to provide targeted features where needed.
This guide focuses on what sales, support, and IT teams should consider when selecting a voice solution.
Have a read and see what your options are!
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