The Ultimate Guide to Setting Up a Call Centre

There’s no way around it, successful outbound sales requires dozens, or even hundreds, of calls each day. But scale means nothing if your reps’ conversations and workflows aren’t set up properly.

This guide offers a complete approach to building a successful sales call centre. Key takeaways include:

• How to structure your phone system for an optimised call centre

• How to choose sales objectives and measure success

• How to sync your calling operation with your other sales tools

• How to build the sales skills needed for a strong team

Pipedrive and Aircall have worked together to give your sales call centre the knowledge needed to exceed targets every month.