Quality in Customer Service 2022
This report provides you with customer service benchmark figures focused on quality. What will you learn? Benchmark metrics for CSAT, FCR, NPS, and more.
Last year, we published the first-ever support quality benchmark report to uncover what a ‘good result’ in customer service actually looks like.
In the 2022 edition of the Customer Service Quality Benchmark Report, our aim is to look deeper than individual metrics and uncover trends in the industry.
The findings from this year’s report allow us to tell an even bigger story about the direction in which the support benchmark metrics are heading.
What you will learn:
Benchmark metrics for CSAT, IQS, FCR, CES, and more
How do you compare to other companies in your sector?
Where should you invest time and resources to make the greatest impact?
Download the report today.
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