How to Build an eCommerce Support Team
An excellent customer experience is crucial for attracting and keeping eCommerce customers in a competitive market. Our guide to developing and expanding an eCommerce support team shows you how to begin and elevate your support team to the next level.
For an eCommerce business, customer experience can be the deciding factor between success and failure in an intensely competitive market. But how can an online retailer deliver outstanding customer experiences? It all begins with a well-prepared customer support team.
This two-part eBook provides the essential elements needed to develop and expand an eCommerce support team. Key points include:
How to recruit, train, and inspire your team for success
How to choose the tools you need to build your eCommerce technology stack
How effective (or poor) support affects your business
Aircall enables eCommerce support teams to have the kind of conversations that create lifelong customers and help your business grow.
Ready to build better conversations?
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