Trusted Health: Reimagining Healthcare Staffing with Aircall’s Cloud-Based Phone System

As a healthcare technology platform, Trusted Health aims to transform healthcare staffing by helping nurses find roles that match their personal and professional ambitions. In addition to job placements, they also provide community events, CV and continuing education services, and an exploration tool offering salary insights and cost of living statistics for each US state.

Katie Gormas is a member of the Nurse Advocate Team, a group of 20 who work directly with nurses across the country to help them secure successful job placements and support them throughout the hiring process.

Katie and her team mainly use Aircall for both internal and external communication and onboarding, but having an integrated cloud-based phone system has enabled them to better serve the nurses they support by providing a comprehensive omnichannel experience.

Making the Most of Aircall’s Flexible Phone System

Flexibility is one of the main reasons Trusted Health chose Aircall. Being able to access the mobile app while on the move means there’s always someone available to manage their emergency line, talk nurses through contract details, share job offers, and more.

By using Aircall, the Trusted Health Nurse Advocate team can also easily switch between a wide range of communication channels, including phone, email, and SMS.

“Aircall enables meaningful conversations with our nurses, in the communication method that suits them best,” Katie says.

Call Recordings: Supporting Team Development

While call recording is a straightforward feature, it’s a powerful tool for onboarding and training team members.

Aircall’s Call Recording feature lets you confirm call history and monitor conversation trends for training purposes, which ultimately helps Trusted Health’s Nurse Advocate Team create a positive experience for nurses seeking the right fit.

“Call recordings are invaluable because they allow us to onboard new teammates easily and improve our experience with nurse candidates going forward,” Katie says.

Keeping the Trusted Health Team Connected with Integrations

Another way the Nurse Advocate Team stays connected is through Aircall’s App Marketplace.

The two tools they find most valuable? Aircall’s Front and Slack integrations.

Referring back to their 24/7 emergency line, if a call comes in overnight, the call recording is automatically sent to a specific Slack channel so team members can access previous call notes and pick up from there.

“Our Slack channel stores the call notes and allows other teammates to easily understand where the conversation left off and take the appropriate next steps. It keeps that line of communication open between the Nurse Advocate teams and the nurses we support, which is critical for our business,” Katie says.

Meanwhile, the Front integration is their key to accessing contact details and context for every call.

Reimagining Healthcare Staffing

Now that the Trusted Health Nurse Advocate Team is set up with Aircall, they can spend more time helping nurses find the best contract jobs across the US.

By making use of Aircall’s business phone features, the team can track their performance, gain a deeper understanding of what their community needs, and get the most out of the business tools they already use.

See how Aircall can help your team stay organised by signing up for a seven-day free trial today.