Customer stories

True tales of how our customers grew closer to theirs.

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Retail & E-commerce
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Alternative Airlines

Travel, Hospitality & Leisure

“We started using Aircall in January 2020, just a couple of months before the pandemic hit. It was perfect timing -I don’t know how we would have effectively serviced our customers otherwise. Aircall expertly saved us”.

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Adyen

Financial Services & Insurance

“Aircall’s startup mentality and tech-first approach was something we recognised... We understand the ‘no is not an answer’ mindset!”

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Cozy Earth + Aircall: How Cozy Earth Leveraged Shopify, Gorgias & Klaus Integrations to Improve the Customer Experience

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Cozy Earth

Customer Success

"With Aircall and the available integrations, Cozy Earth can measure the success of their teams, including SLA percentage, number of closed tickets, sales, retention, and more."

How Aircall Helps Lightspeed Create a Seamless Customer Experience

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Lightspeed

Support & Sales

Lightspeed enhanced its ability to support customers across multiple channels thanks to Aircall's platform, which integrated with HubSpot, Salesforce and more.

How The Cookware Company Delivers Exceptional Omnichannel Customer Service with 300% Year-on-Year Growth

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The Cookware Company

Support

“Within two months, we cleared our backlog of tickets. We had a negative NPS of -25 and we moved it to +45. We had a CSAT that was around 50%, and now we are at 85% to 90%. Availability on calls is fantastic—we have virtually no missed calls.”

Aureus Academy Hits a High Note With Aircall's VoIP Service

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Aureus Academy

Support

Aureus Academy used Aircall's cloud-based VoIP to boost its customer service and set the stage for ambitious growth.

Vinomofo Celebrates Their Success With a Cloud Phone System

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Vinomofo

Sales & Support

Vinomofo achieved customer service excellence with support from Aircall's cloud-based phone system.

Go Global Travel Leverages Aircall’s Call Centre Analytics to Improve Customer Experience

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Go Global Travel

Sales & Support

Go Global Travel relies on Aircall for seamless communications and call centre analytics that improve the customer experience.

How Aircall has simplified the day-to-day work of the sales teams at Senior Transition

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Senior Transition

Sales

“Since using Aircall, we’ve been able to gain a better understanding of our customers, which has naturally improved our relationship with them.”

How RateMyAgent Introduced Multichannel Communication With a Cloud Phone System

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RateMyAgent

Sales & Support

Discover how RateMyAgent leverages Aircall as their cloud-based phone system to deliver outstanding customer service to their clients.

How Collar Group Recruited Aircall to Grow and Perform at Speed

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Collar Group

Sales

Aircall and our JobAdder integration were crucial for Collar Group to scale to a million-pound recruitment business in just a few months.

Trusted Health: Reimagining Healthcare Staffing with Aircall’s Cloud-Based Phone System

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Trusted Health

Support

Discover how Trusted Health uses Aircall to stay connected and better support its network of nurses.

How The Photo Studio Creates an A-List Experience with Aircall's Cloud-Based Phone System

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The Photo Studio

Sales & Support

Aircall and its HubSpot integration help The Photo Studio to drive customer satisfaction and streamline customer management.

Emplifi Works Smarter (Not Harder) With Aircall

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Emplifi

Sales

“Everything is able to move much faster. Our teams manage to have productive conversations, gather information and qualify leads… We can actually track everything that happens.”

How PropertyGuru delivers a superior client experience with Aircall

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PropertyGuru

Sales & Customer Success

See how the Aircall integration with Salesforce enables PropertyGuru to effectively guide customers at every stage of their home-buying journey across South-East Asia.

How Too Good To Go Boosted Productivity and Performance by 50% With Aircall

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Too Good To Go

Sales & Support

“We know this means giving teams the right coaching tools to drive their performance. Having the right coaching also means that your agents are more productive, your company is more profitable, and your people are more engaged.”

Dark purple background with an illustration of a white smartphone with Spaceship's app on the screen

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Spaceship

Support & Sales

Discover how Spaceship harnesses Aircall to deliver a positive customer experience and reshape the future of the financial services sector along the way.

How SleekFlow Uses Aircall to Reach Customers Across Southeast Asia

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SleekFlow

Sales

Discover how SleekFlow uses Aircall to integrate all communications with their CRM, reaching out to customers across Southeast Asia.

How Bumpboxx Scales Customer Support With Aircall and Richpanel

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Bumpboxx

Support

Find out how Bumpboxx used Aircall’s innovative features and robust Richpanel integration to successfully scale their customer support.

Carpet Court Australia Achieves ‘Zero Downtime’ with Aircall and BAC Partners

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Carpet Court

Support & Operations

The best business results come from working together. That was the idea when BAC Partners introduced Carpet Court, Australia’s largest retail flooring specialists, to Aircall.

How Food Cycle Science sped up response times by 4.5x with AI Virtual Agent

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Food Cycle Science

Support

Food Cycle Science needed to revamp their support call processes, and fast. AI Virtual Agent from Aircall was there to improve the caller experience, capture rich context up-front, and give the team a head-start on every case.

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Leafwell

Support

Discover how Leafwell uses Aircall’s VoIP call centre to provide excellent customer experiences for its patients as it rapidly expands across the US and internationally.

How TripCity cut live call volume in half with AI Voice Agent “Miles"

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TripCity

Support

Before implementing an intelligent call routing system, TripCity's small team faced overwhelming call volume. Aircall's AI Voice Agent helped them to scale their service without adding headcount.

CarOnSale: Driving Success with Aircall & Salesforce

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CarOnSale

Sales

Discover how CarOnSale used Aircall and Salesforce to build meaningful connections with its customers

How Swapfiets’ Support Team Keeps Members Cycling with Aircall

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Swapfiets

Support

Discover how Swapfiets leverages Aircall features to enhance their support team and boost customer satisfaction.

How Astmoor Finance revitalised sales coaching with AI Assist Pro

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Astmoor Finance

Sales

The incredible story of how Astmoor Finance, a commercial finance brokerage, used Aircall's AI Assist Pro to cut call review time by 75%, ensure FCA compliance, and provide real-time coaching for faster sales rep ramp-up.

How Vuori Scaled Its Customer Service Team With Aircall

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Vuori

Customer Success

Discover how clothing brand Vuori uses Aircall’s VoIP call system to scale its customer service team and deliver outstanding experiences.

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Doorstead

Sales

Doorstead’s Head of Sales Operations and Enablement explains why the teams moved to Aircall, the features they depend on, and how they managed to cut phone costs by 40%.

12Build and Aircall break new ground in the construction industry

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12Build

Sales & Support

“When I saw the call statistics after our first week with Aircall, I knew it was the right choice for us. We should have been using it five years earlier.”

How RapidG Uses Integrations and Analytics to Drive the Customer Experience

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RapidG

Sales & Support

We spoke to RapidG to gain a better understanding of how Aircall supported the growth of their business and enabled them to deliver exceptional customer experiences.

How Aircall’s AI platform is powering Custom Neon’s global expansion

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Custom Neon

Custom Neon has expanded hugely over the last 7 years. Find out how they've leveraged Aircall's AI-powered platform to improve customer service, streamline global operations, and fuel expansion into new markets.

Annie Admin Improves Call Efficiency with Aircall, Cutting Missed Calls by 17%

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Annie Admin

Support & Sales

Erica Davis, Founder and CEO of Annie Admin, upgraded to Aircall when she needed a dependable phone system that could manage high call volumes while delivering high-quality call recordings and transcriptions.

How CloudTrucks Uses Aircall to Keep Customers on the Road

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CloudTrucks

Support

Discover how CloudTrucks uses Aircall to enhance customer support experiences and grow its team.

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Unbiased

Support & Customer Success

As the UK's leading AI-enhanced financial advice platform, Unbiased needed an advanced, intuitive solution to support their growth. So they turned to Aircall's AI Voice Agent.

How Puls Transformed Customer Communication with Aircall AI

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Puls

Support

Repair, handyman, and warranty services company Puls share the exciting journey they've been on, as Aircall hasn't just improved their operational efficiency, but redefined it.

How Analytics+ improved Ruby’s Customer Happiness

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Ruby

Support

Ruby approached Aircall in 2023 with a few requirements: The company needed a dialler that would be easy to use, could help train its teams, and could provide “much more call data” than Ruby previously had. No problem.

How AI Voice Agent is helping The Grout Guy scale smarter

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The Grout Guy

Support & Customer Success

The Grout Guy faced rapid growth and all the operational hurdles that came with it. By adopting Aircall's AI Voice Agent, they turned these challenges into an opportunity to deliver smarter solutions and legendary service.

How Accademia Italiana Fitness streamlines operations with Aircall

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Accademia Italiana Fitness

Customer Success & Sales

When Accademia Italiana Fitness implemented Aircall, it didn’t just enhance their communication efficiency—it completely revamped the way they connect and collaborate.

How Novated Lease Australia revitalized customer experience, with Aircall.

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Novated Lease Australia

Support & Customer Success

As a fast-moving start-up, NLA needed a platform that would scale at pace, integrate their voice communications with their CRM, and automate repetitive work so that agents could focus on customer experience. That’s why Aircall was the perfect fit.

How Qred Bank scaled customer service across multiple markets with Aircall

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Qred

Support

As Qred expanded into new markets, managing customer service across multiple countries became a challenge. To maintain high-quality customer support while scaling, Qred turned to Aircall.

How Phorest Uses Aircall to Boost Flexibility and Productivity

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Phorest

Support

Find out how Phorest teamed up with Aircall to transform its business and focus on business-critical tasks.

How CrowdProperty Builds Better Customer Relationships with Aircall

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CrowdProperty

Sales

How CrowdProperty’s sales team uses Aircall to improve customer experiences, boost call rates and drive stronger results.

How CleanCloud Used Aircall to Scale Their Team and Turbocharge Their Mission

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CleanCloud

Sales

Software solution CleanCloud needed to scale and optimise its sales team. To do so, and keep their mission intact, the team turned to Aircall to retain oversight and drive productivity.

How The Insurance Surgery Boosts Call Efficiency by 50% with Plecto & Aircall

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The Insurance Surgery

Sales & Support

Since 1999, The Insurance Surgery has established itself as a leading life insurance broker whose team of experts specializes in providing bespoke coverage to high-risk individuals with pre-existing medical conditions across the United Kingdom.

How Swoop’s Data-Led Sales and Support Strategy Creates Standout Experiences

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Swoop Funding

Sales & Support

We talked to Swoop Funding to get a deeper understanding of how its sales and support teams use Aircall to create impactful customer experiences.

How Aircall supports GetGround’s start-up journey

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GetGround

Sales

Discover how Aircall is helping the growing team of GetGround with a phone system that meets its needs and adapts to its pace of change.

How Aircall became ‘the backbone’ of Balance VA’s business

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Balance

Sales & Support

“For Balance, Aircall is not just a tool to manage outbound or inbound calls. We’re a call centre. It’s not simply a question of ‘Is Aircall useful, and how?’ – Balance is actually more of an example of what it looks like to build a business on Aircall. In short, it’s the backbone of our business.”

Transforming the Business Insurance Experience with Aircall’s Unified Phone System

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Superscript

Sales & Support & Customer Success & Operations

Superscript needed an easy-to-implement and cost-effective phone solution. Find out how Aircall helped them stay connected.

How Plexus uses Aircall to Harness Data and Maximize Team Productivity

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Plexus

Sales

: Find out how Plexus uses Aircall to monitor team performance and create a positive and memorable experience for its customers.

How Trussle Transformed Their Customer Experience With Aircall and HubSpot

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Trussle

Support

Trussle's Head of Customer Experience shares how his team is taking huge strides in improving customer experience and why Aircall and HubSpot are a central part of that plan.

How Aircall Helps Fixter Improve the Car Maintenance Experience

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Fixter

Support

Fixter simplifies car maintenance by using Aircall’s business phone system to deliver a satisfying customer experience and create valuable feedback loops.

Aircall Helps SumUp Increase Outbound Calling by 30%

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SumUp

Sales

“We are getting tremendous feedback from agents using Aircall. As a result, our phone-based activity has increased by 30%, and that should naturally be reflected in our sales figures.”

How Aircall helped Alternative Airlines navigate the ‘new normal’

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Alternative Airlines

Support

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Refract

Sales

“From the five minutes it takes to set Aircall up, you can immediately start analysing calls – it’s extremely cool to see how quickly you can get started.”

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Stretford Public Hall

Support

“We’re providing valuable data up the chain of command. They want to know that we're doing a good job, and they want to know how much demand there is for our services.”

Global Shares has simplicity at its core – and that’s why Aircall was a perfect match

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Global Shares

Sales

“As soon as I saw it, I thought: this is really simple, straightforward and slick. You’ll find a lot of tools that claim to do what Aircall does, but in reality their technology can’t compete. Aircall not only has the tech capabilities, it’s also extremely easy to use.”

How MyTutor Uses Aircall to Provide Friction-Free Customer Service at Scale

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MyTutor

Customer Success & Sales

We want to be able to put data, and the customer-centricity of a support channel powered by data, at the very heart of our operational offering.”

How Lynk Uses Aircall with HubSpot to Scale Global Communication

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Lynk

Sales & Support & Customer Success

Lynk uses Aircall’s HubSpot integration to scale knowledge worker recruitment and global customer communication.

With a Call Volume Increase of 45%, Disciple Media Uses Aircall to Boost Sales and Create a Stronger Customer Experience

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Disciple Media

Sales

Using Aircall’s business phone system, Disciple Media boosts sales call volume by 45%.

Mail Manager Increased Their Impact by Leveraging Aircall and Their HubSpot and Gong Integrations

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Mail Manager

Sales

“The Aircall HubSpot integration is the best I’ve ever seen.” ⸺ Ed Sharp, Mail Manager Sales Operation Manager

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Sales Confidence

Sales

“As a business led entirely by our phone system, I was worried that call quality would dip as we all began to work remotely. In that sense, VoIP put all my fears to rest. Aircall surpassed all my expectations.”

How Adyen’s Customer Support Simplifies Global Payments With Aircall + Zendesk

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Adyen

Support

“Aircall’s startup mentality and tech-first approach was something we recognised... We understand the ‘no is not an answer’ mindset!”

How HubSpot + Aircall Help Trekksoft Attract the Right Clients

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Trekksoft

Sales

"We don’t have an office building filled with an unlimited sales team. We have dedicated business development staff who prefer to take a personal approach in understanding each supplier’s business."

Ready to build better conversations?

Aircall runs on the device you're using right now.

Get free access