Voyc

App overview

Voyc provides a bespoke solution specifically for financial services companies with customer-facing teams of 10 or more agents. By monitoring 100% of customer interactions and quickly flagging potential issues, Voyc enables firms to take a proactive approach to customer service and regulatory compliance. The insights gained from these interactions form the basis for comprehensive Management Information (MI) reporting and targeted agent training. This nurtures an internal business culture focused on continuous improvement, resulting in improved customer experiences and reduced operational risks. Recognised worldwide, Voyc sets the benchmark for precision and excellence in sectors including pensions and investments, mortgages, protection, credit, and collections.

Voyc features

Comprehensive monitoring: Voyc monitors 100% of customer interactions, delivering an unrivalled level of consistency and care.

Near-real-time alerts: With Voyc, compliance teams can quickly identify customers who need extra care and support, raising the overall standard of customer experience.

Efficiency through automation: Voyc's powerful workflows allow swift action from insights, ensuring that high-risk cases are identified instantly.

Safeguard Compliance: In an age where consumer protection is crucial, Voyc helps firms reduce the risk of compliance breaches.

Operational Excellence: Voyc's no-capacity-limit feature ensures all interactions are automatically monitored, supporting quality assurance and efficiency.

Seamless Integration: Voyc integrates smoothly with Aircall, providing additional functionality and value.

Aircall + Voyc key benefits

With near real-time processing of calls, alerts can be triggered and calls reviewed as soon as recordings are available. This allows your team to take action and respond quickly.