Voxpay

Voxpay brings its market-leading expertise to deliver an omnichannel solution (e.g. voice, SMS, email, WhatsApp, chat) for securing remote credit card payments over the phone. Voxpay is certified to PCI-DSS Level 1.

Never request a credit card number

With Voxpay, customers enter their payment card details using their phone’s touchtone keypad (DTMF) during a call with the agent or via Interactive Voice Response (IVR). Alternatively, payment card details can also be entered on a web payment form, with the link sent by SMS, email, or WhatsApp.

This means credit card numbers are no longer visible or audible to agents, allowing your contact centre to be PCI-DSS Level 1 compliant.

Enhance customer and agent experience

During the payment process, the agent never sees or hears payment card details. At the same time, agents and customers remain in full voice contact throughout the payment. The agent can monitor the payment via their secure interface and can support the customer effectively until the transaction is complete.

Flexibility and compliance

By ensuring the highest quality standards with PCI DSS Level 1 certification, Voxpay solutions meet security requirements while offering outstanding flexibility. All messages or forms received by the customer can be fully customised by the merchant.

Seamless and secure

Voxpay is directly integrated with your payment providers and can manage operations such as authorisation, capture, card printing, and multiple payments. PAN and CV2 entered by customers are processed by your PSP over a secure connection.