Trengo

Discover Trengo

Trengo is an AI-powered customer engagement platform designed to transform how businesses handle communication across multiple channels. Seamlessly integrating with Aircall, Trengo enables teams to centralise all customer interactions in a single, intuitive multichannel inbox, removing the need to switch between tabs and tools.

Integration features

Automatic Call Logging
All inbound, outbound, and missed calls made via Aircall are automatically logged as tickets in Trengo, ensuring no interaction is missed.

Contact Synchronisation
Access caller details, previous interactions, and multiple communication channels—all in one unified inbox for a complete customer overview.

Streamlined Internal Collaboration
Improve teamwork by adding comments, sharing notes, and tagging colleagues to discuss customer calls. All internal communications stay securely within your team for better coordination.

Key benefits

Centralised Communication Across Channels
With Trengo’s multichannel inbox, Aircall customers can unify voice calls with conversations from email, WhatsApp, live chat, Facebook Messenger, and more. This integration removes the hassle of switching between tools, allowing teams to manage all customer interactions in one place for a seamless workflow.

Enhanced Productivity Through Automation
Trengo’s AI-powered automation streamlines customer support by routing calls and messages to the right team members, generating instant replies, and automating repetitive tasks such as tagging and ticket assignments. Aircall users can greatly reduce response times and focus on delivering outstanding service.

Improved Team Collaboration
Trengo encourages teamwork by enabling features like @tagging for internal communication, shared dashboards for performance tracking, and workload balancing tools. Aircall teams can collaborate more effectively to resolve customer issues quickly and ensure a consistent experience across channels.

Actionable Insights for Better Decision-Making
By integrating Trengo with Aircall, businesses gain access to detailed analytics that provide insights into customer satisfaction and team performance. These reports help identify opportunities for improvement, optimise workflows, and ultimately drive higher retention and revenue growth.
Installing Trengo on your Aircall account will enhance your customer engagement strategy by combining the power of voice communication with advanced multichannel capabilities.