Surfboard

Surfboard plans your support team's shifts, sets their schedules based on accurate forecasts, and integrates with your existing systems. All while keeping your team organised and in control.

Accurate forecasting

Surfboard forecasting enables support teams to predict their future inbound request levels with the ability to make adjustments based on changes in demand. Accurately match support request levels with agent availability, ensuring your SLAs are met and customers are satisfied.

Intuitive shift planning

Build shifts from scratch, suiting your team's unique needs and ensuring you’re staffed accordingly with the right coverage across your service. As well as saving you time, good shift planning improves your team's working life.

Simple intraday scheduling

Automate scheduling so you can spend time doing more meaningful work, such as coaching your team or improving processes. Effective intraday scheduling helps to reduce costs, save time, and meet SLAs much more easily.

Connections and integrations

You don’t need any support from engineering to get started with Surfboard. Surfboard seamlessly connects with your existing systems such as HRIS, payroll & billing, CRM, ticketing, and time off, making it the single source of truth for your support team.

Timezone management

Surfboard makes scheduling across different time zones effortless. Organise your team in a few clicks. Remove the chaos of managing different time zones. Achieve fast, frictionless and fair scheduling.

Clear communication

Surfboard integrates with Slack so support teams can stay connected throughout the day. It also sends shift reminders and notifications for managers and support agents whenever their schedule changes, so they can focus on helping customers instead of worrying about switching tasks.