Shopify

Connect Aircall and Shopify for immediate access to your customer’s details as soon as the phone rings. Order details appear directly in the Aircall app, giving agents a head start in resolving the customer’s query.

See customer details from Shopify before you answer the phone

No need to say “Give me a moment while I bring up your information.”

With the Aircall - Shopify integration, the customer’s name, email, previous orders and tracking number are shown on screen, along with links to parcel tracking, the customer page, and order details.

Go to the customer’s Shopify profile with just one click

Get a more detailed view of your customer and carry out relevant actions during your call.

By removing manual searches from your workflow, your team can save up to two minutes per call – allowing your agents to focus on delighting your customers with a faster, more personal support experience.