Richpanel

Richpanel is a Customer Support & Self-service platform used daily by over 1,000 fast-growing ecommerce brands. Specially designed for high-volume, high-growth merchants who want to scale customer service without hiring more agents.

Aircall + Richpanel

Make and receive calls directly from your Aircall app within Richpanel. Display caller information during a call. Save call recordings inside Richpanel.

Key Benefits

Get context on every caller

The Aircall app can be installed from the Richpanel marketplace in minutes. After that, each time you receive a call, Richpanel will automatically display key details about the caller such as their full name, lifetime value and last order date.

Richpanel automatically creates a ticket for each incoming call and assigns it to the agent who answers, so they have the customer profile open in front of them.

Avoid duplicate data entry

All tags and notes captured by the agent on the Aircall App are automatically synced with Richpanel. The call recordings are also synced and attached to the conversations in Richpanel.

Option to switch between channels

Agents can use Richpanel to follow up on phone calls with an email, Facebook message or a live chat.