Reecall

Reecall is a start-up with the ambition to turn every customer conversation into a source of growth. Since 2019, Reecall has been automating the management of inbound calls thanks to its proprietary conversational AI. The power of its algorithm enables it to understand callers' requests and achieve up to 70% resolution in real time.

Automated scenarios integrated with business tools allow you to go beyond the conversation. Reecall has developed a virtual assistant powered by artificial intelligence, capable of understanding customers' intentions and providing them with a contextualised and enriched response in natural language. Reecall's algorithm has been designed to adapt to all industries, enabling it to solve problems as varied as booking an appointment, changing an order or reporting a theft.

Reecall + Aircall: Key Benefits

Deliver a self-care experience to your inbound calls:

Whatever the time or volume, Reecall greets your customers without waiting and qualifies their needs. Automatic topic tagging, automatic ticket assignment, live transfer.

Reecall automates up to 70% of requests. Our tool recognises the customer and processes simple requests in natural language:

Easy and no-code setup, integration of knowledge bases, enabling your RPA processes.

Multiply your team's productivity. Focus on advising your customers and save time on request processing:

Context transmitted before answering, automated suggestions for quick actions, post-call enrichment.

Achieve customer success in the first week. Monitor your contact centre ROI and achieve excellence:

Accurate understanding of customer requests, monitor the productivity of Reecall and your team, identify your performance drivers.