Playvox WFM

About Playvox

At Playvox, we understand that outstanding employee engagement leads to exceptional customer experiences, and we are passionate about creating software that helps our customers unlock the full potential of every employee and every interaction.

Playvox’s powerful yet simple workforce engagement management (WEM) solutions transform customer service.

We have a deep understanding that outstanding employee engagement leads to exceptional customer experiences, and we are passionate about creating tools that help our customers unlock the full potential of every employee and every interaction. Playvox empowers the world’s fastest-growing brands.

App Overview

Playvox WFM uses AI to intelligently forecast, schedule, and monitor your workforce in real time. People can make changes as needed, but there’s no need for manual scheduling or spreadsheets anymore.

Users also gain visibility into concurrency across digital channels, can accurately measure time, and have the ability to track the entire customer journey across multiple interaction types (ticket, chat, voice, etc.).

Key Benefits Aircall + Playvox WFM

Increased efficiency

Playvox WFM keeps pace with your business, taking capacity planning from a one-off, isolated task to an integrated, dynamic solution.

Our purposeful, intuitive design means training your employees is quick and straightforward.

Reduce Costs

Automate forecasting and scheduling tasks that are currently done in spreadsheets or other inadequate systems.

Real-time data and self-adjusting, self-learning AI enable you to continually improve forecast accuracy, so you only schedule the staff you actually need.

Create Better Customer Outcomes

Get a real-time view of planned versus actual for every location and work type, so you can communicate with your customers on the channels they prefer.