Playvox QM

About Playvox:

At Playvox, we know that outstanding employee engagement leads to exceptional customer experiences, and we love creating software that helps our customers unlock the full potential of every employee and every interaction.

Playvox's powerful and straightforward workforce engagement management (WEM) solutions transform customer service.

We have a deep understanding that outstanding employee engagement leads to exceptional customer experiences, and we love creating tools that help our customers unlock the full potential of every employee and every interaction. Playvox powers the world’s fastest-growing brands.

Key benefits of Playvox QM + Aircall:

Move away from spreadsheets and manual QA processes for chat, support tickets, and text-based interactions to easily evaluate and identify customer service issues in real time. Managers can schedule coaching sessions and track effectiveness over time. Users at all levels can recognise and reward individual or team performance.

Increase Efficiency

- View and evaluate Aircall channels within Playvox, removing the need to work across multiple systems.

- Consolidating quality into a single platform enables real-time action to motivate the team and drive continuous improvement.

Reduce Costs

- Time is money. Create filters to monitor quality more effectively.

- Implement filter groups to deliver key metrics for your cases, tasks, events or chats and either set a date filter or lock in specified date ranges.

Create Better Outcomes

- Improve customer service by coaching your agents on skill gaps and quickly changing behaviours.

- Identify and evaluate high-priority customer interactions to create exceptional experiences.