Onepilot

Onepilot makes Customer Care Outsourcing simple and flexible.

E-commerce businesses use Onepilot in the most flexible way to manage all or part of their customer support.

Powered by Onepilot technology, our agents become support agents and efficiently resolve all types of tickets for our clients, across all channels: chat, email, phone or social networks.

App overview

Onepilot manages all its customers’ support, while maintaining a high level of quality, 24/7 at competitive rates. We believe in technology, which is why we empower our support agents with our proprietary technology to give them superpowers. The perfect combination of human and technology is what makes us magical and how we ensure consistently high quality. Aircall’s integration for Onepilot enables our support agents to be more efficient and increase their productivity.

Onepilot Benefits

Our platform, equipped with a call centre, allows our agents to respond to end-customer requests without delay. We guarantee 24/7 availability with experienced agents who are trained in the specific requirements of our customers.

Routed & redirected calls

Calls are automatically routed and redirected to the correct agents via our call centre. This helps reduce missed calls and ensures appropriate and complete responses.

Waiting queue

The queue allows end-customers to wait calmly while having transparency on the estimated waiting time and reassurance that an agent is about to take their call.