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Integrate Aircall with Nicereply to automatically send CSAT, CES or NPS surveys after a call.

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Create and send beautiful one-click surveys to measure Customer Satisfaction, Net Promoter Score and Customer Effort Score.

Benefit from the power of automated email sending. As soon as you finish a call your customer will receive an automated email survey.

See feedback from your customers ratings pushed to the relevant call record and custom card in form of a note and custom call field.

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Integrate Aircall with Nicereply to automatically send CSAT, CES or NPS surveys after a call. View user feedback and ratings directly in the Aircall phone on your next call, and provide responses tailored to your customer’s sentiment.

Trigger surveys after a call

With Aircall and Nicereply you can easily trigger an email survey after a call. Once you’ve decided which type of survey to send (CSAT, CES, NPS), you can configure the time from call to survey and the trigger: a tag in Aircall, or a call made from a specific phone line in your team.

Get survey results when answering the phone

Your customer's feedback will stay in sync between Nicereply and Aircall. By viewing the customer's recent ratings and comments, you can ensure your team will choose the right approach to serve the customer.