Microsoft Dynamics

Aircall has teamed up with Microsoft to provide Dynamics 365 customers with new ways to personalise calls, gain insights from their conversations, and take calls on the go.

How Aircall integrates with Dynamics 365

Dynamics 365 is Microsoft’s cloud-based customer relationship management (CRM) solution. Dynamics 365 provides everyone with the insights and flexibility to succeed by connecting your data, processes, and teams through intelligent business applications. Unlock the Power of Voice with the Aircall and Dynamics 365 integration.

Benefits of integrating Aircall with Dynamics 365

Accurate Data

Allow your team to focus on presenting your products and services to callers, rather than wasting time on manual data entry. With Aircall, all phone conversations are recorded and tracked on the Contact or Lead record in Dynamics 365. Information such as agent notes, call direction, and tags are automatically logged, enabling agents to concentrate on what matters most: your customers.

Personalise Calls

Nobody likes repeating themselves. Give agents all the information they need within the Aircall phone to greet callers by name. Explore your customers’ history in more detail with just one click to their full record in Dynamics 365.

Flexibility

Remote and hybrid working is here to stay. Our iPhone and Android mobile apps provide easy access to your contacts' Dynamics 365 data when you’re away from your desk. Your notes, call recordings, tags, and other essential data automatically sync to Dynamics 365, so everything is ready when you return to your computer.

Combine this flexibility with our Microsoft Teams integration. Sync your call status with Teams to avoid interruptions.

Find out more about our Teams integration here.