Konnect Insights

Productivity

Connect Aircall with Konnect Insights to enable agents to resolve tickets much faster by initiating calls with the requesters

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Konnect Insights

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From the Make A Call page, initiate a call to any number and add additional details in the Tickets page

On the My Calls page, view all call log history and the call recordings

Make a call to any customer from the Tickets page.

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Konnect Insights is an omni-channel customer experience management platform that helps brands listen to conversations from the public web and social media, learn from these conversations, engage with customers and make them happier.

Aircall + Konnect Insights key benefits:

Social Listening from all public web channels and authenticated social media and messaging channels.

Konnect Insights unifies various customer care touchpoints, from social media queries to app reviews, emails and chats.

Engaging with customers on all these channels and resolving their queries.

Call centre integration is also an integral part of the unified CxM and that is where Aircall integrations play a major role. The service agents can place calls within the Konnect Insights interface and can also receive calls.

Data-driven insights based on data such as sentiment, classification, campaign insights.

This integration offers agents a single view of the customer and helps resolve customer queries faster, reducing TATs and achieving better SLAs and CSats.