Hiver

Hiver is a helpdesk based on Gmail, allowing you to manage your customer emails, chats, WhatsApp queries and calls all from one place, right within Gmail.

With the Hiver-Aircall integration, your team can easily start outgoing calls, receive incoming calls and voicemails, and log and manage them within Hiver.
   
- Start calls, receive incoming calls, capture missed calls and voicemails, and log all of these in your voice inbox

- Gain visibility of incoming, outgoing, and missed calls from customers

- Ensure accountability by assigning calls that need follow-ups and closely tracking the status of each conversation

- Resolve conversations more quickly by viewing rich contextual information such as Aircall tags, notes, and recordings/voicemails in Hiver