Heymarket

Heymarket is a customer engagement messaging platform for teams. Teams get shared inboxes for messaging with customers, who never have to install an app and can communicate from the channels they prefer: SMS, Facebook Messenger, Apple Business Chat, Line, and WhatsApp.

Heymarket provides fast, reliable, and personalised messaging from both a web and mobile app. Employees stay productive with business-grade productivity features such as templates, assignments, scheduled messages, and more. Administrators get enterprise-grade controls such as roles and permissions, built-in reports, custom fields, and integrations such as Salesforce, HubSpot, Zendesk, and Slack.

About the Integration

Heymarket’s integration with Aircall enables teams to use their existing Aircall phone numbers to send texts to customers.

Customer service teams can leverage shared inboxes, templates, and auto replies to answer customer queries. Sales team members can quickly and automatically follow up with leads to improve sales funnel conversion rates. Like Aircall, Heymarket is available on both web and mobile apps, so team members can both call and text customers on the go.

Key Benefits

Employee/Agent Productivity

Once a business enables messaging, the volume of interactions will dramatically increase. Heymarket provides the necessary productivity features so that customer service, operations, and sales teams can stay organised while messaging with customers.

Shared Inbox

A shared inbox empowers teams to send and receive all of their customer messages within a single, centralised location. Assignments and Private Comments – team members can assign chats to themselves or another team member and leave private comments to collaborate around customer messages.

Increase Sales Velocity

Heymarket enables salespeople to reach leads with targeted, customised messages that can yield up to 50% reply rates.

Mass Texts

With the help of templates, team members can easily send mass texts to lists of people they’ve recently communicated with and need to follow up with.

SMS Drip Campaigns

Similar to email drip campaigns, SMS drip campaigns are sequences of messages that teams can plan out on a specific schedule or after specific triggers.

Automate Workflows with Messaging

Operations teams can automate cumbersome, manual workflows with messaging.

Automations

Further streamline your communications by sending SMS, updating contacts, or adding contacts to lists based on various triggers. For example, your team can set up an automatic reply based on the keyword in a message.

Enterprise-Grade Security and Administration

Heymarket was designed to keep a business’s most valuable information – their customer conversations – secure while messaging.

Reports

Allow for tracking not only usage, but linking messaging usage to department KPIs.

Roles and Permissions

Control who in each department has access to which customer messages.

Integrations

Sync contacts with and log messages to your CRM (Salesforce, HubSpot) and customer service platform (Zendesk, Help Scout). Heymarket also brings SMS to internal productivity tools such as Slack and Microsoft Teams.