Freshdesk

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Freshdesk is a leading solution, trusted by over 50,000 customers, to optimise customer support operations.

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Freshdesk

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Access a caller's ticket history directly from the Aircall app – no more manual searching.

Access a caller's ticket history directly from the Aircall app – no more manual searching.

Automatically create tickets, log notes, tags, and call details straight from the Aircall phone.

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With the Aircall – Freshdesk integration, your call centre software is integrated with your support channel, all in one place.

Freshdesk phone system integration

For every voicemail and call you receive on Aircall, a ticket is created in Freshdesk and assigned to the correct customer. Agents can create personalised interactions with customers by having their contact history displayed in a screen pop as soon as they call in.

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