Ender Turing

Ender Turing helps medium and large companies to transform customer service from a cost centre to a profit centre. The fastest-to-value AI speech analytics integrates with Aircall to provide deep analytics on customer touchpoints in a customer journey.

Accelerate Quality Management processes tenfold and increase conversion rates, improve NPS and reduce costs on employee training.

App overview

Integrate Aircall with Ender Turing AI speech analytics to enhance your Customer & Employee Experience.

Ender Turing solution provides meaningful insights from 100% of interactions with customers in Contact Centres.

The platform automatically analyses calls, live chats and emails in 24 languages.

Key benefits

• Review 100% of conversations

Ender Turing’s speech-to-text engine converts 100% of calls into text and analyses calls, chats, and emails in real time. Discover the true causes of customer issues with automated analysis.

• Immediate scoring of conversations and direct feedback to agents

With automated pre-built scorecards, it takes minimal time for the supervisor or team leader to score the agent’s work and provide necessary feedback.

• Individual agent’s dashboard for self-training and developing essential skills

Supervisors create favourite playlists of conversations made by top performers for agents.
Agents track their performance with visual dashboards and learn by listening to the best-in-class conversations and reading the knowledge base.

• Tags and triggered notifications for fast and accurate issue-solving

Using the flexible system of tags and triggers, managers can immediately react to every incoming issue, complaint, or problem in the contact centre.