Diduenjoy

Integrate Aircall with Diduenjoy to automatically send satisfaction surveys by SMS after a call. View a summary of the responses on Diduenjoy to keep track of your team's performance.

Trigger surveys after a call

With Aircall and Diduenjoy, you can easily trigger an SMS survey after a call. Once you have created the survey on Diduenjoy, you can set up the trigger. Choose the most relevant trigger conditions according to the type of contact (minimum/maximum call length, incoming/outgoing call, type of tags, delay time, etc.).

Get custom reports on agent performance

The Diduenjoy survey is sent automatically by SMS according to the defined sending rules. When the customer clicks on the survey link, they are redirected to a page containing the questions.

Access the survey responses linked to your Aircall data on Diduenjoy. The statistical tools allow you to monitor the performance of each of your customer service agents in real time.