Crisp

Crisp is an all-in-one multichannel customer support software for small and medium-sized businesses worldwide.

"Aircall's Crisp integration allows agents, sales representatives, and marketers to centralise their phone call workflows into a single shared inbox, improving customer experience, productivity, and customer knowledge throughout the entire lifecycle.

How to integrate a phone system into a shared inbox

The all-in-one Crisp platform offers a wide range of integrations, dedicated features, and APIs to put your customers at ease. The phone system integration developed by Crisp enables customer support teams, sales teams, and marketers to have better context about who is calling, while centralising all the details about the call itself in one central location."

Crisp & Aircall key benefits:

Improve call centre management

Aircall's cloud-based phone system has been deeply integrated into Crisp, so you can handle phone calls directly from your shared inbox. Your teams can now focus on engaging with your customers instead of entering data manually. Much more than a call centre, Crisp helps you benefit from a multichannel contact centre that centralises inbound messages from all channels across your business, combined with data from multiple sources.

Forget about poor call centre experiences

Exceptional customer experiences begin with personalised, unique, and efficient interactions with your leads and customers. Our call centre software integration for shared inboxes helps your customer service teams access contextual data about the people you are speaking with.

Answer phone calls from one central place

Dial a phone number and start a call with your customers worldwide directly from your team inbox. You can also answer calls from Crisp to take advantage of all the fantastic features available at your fingertips. You'll never need to switch tools again."