Convin.ai

About Convin

Convin is an AI-powered Full-Stack Conversations QA platform for contact centres. The conversation analysis provides 100% omnichannel conversation auditing, winning behaviour analysis, and last-mile agent coaching.

App overview

Convin is an AI-powered contact centre software that uses conversation intelligence to record, transcribe, and analyse customer conversations. Convin supports omnichannel contact centres and performs quality audits across calls, chats, and emails. It is your one-stop solution to triple your contact centre performance by improving agent performance holistically, boosting customer experience, and increasing your contact centre ROI. Convin integrates with Aircall to provide complete visibility into every deal. It captures and analyses all your customer conversations, collects all your call recordings to give you transcripts and insights from every customer interaction.

Key benefits Aircall + Convin.ai

Capture and transcribe conversations

Convin captures your customer conversations by using its in-house, patented speech-to-text engine to generate 100% accurate transcriptions.

Conversation Intelligence

Convin analyses the conversation for deal intelligence, opportunities, best sales practices, customer intelligence, and more to help sales reps effectively engage with customers.

Automated Quality Assurance

Convin performs automated call audits so you can spend less time finding errors and more time fixing them. It gives you a detailed view of call insights and quality & performance metrics.

Automated agent coaching

Gain insights from call quality and factor analysis to provide personalised agent coaching automatically—removing human dependency—and encouraging a high performance and high reward culture.