Talk-to-Listen Ratios

Review speaker dynamics and caller engagement levels to improve team performance.

Flag calls for review based on agent talk time

See how often agents are talking to spot areas for improvement and calls worth reviewing.

Coach agents to hold balanced conversations so customers feel listened to on every call.

Boost customer satisfaction and conversion with efficient calls and optimal talk-to-listen ratios.

Trusted by 22,000 + companies

Aircall’s AI transcribes calls and voicemails for you so you can onboard reps faster and deliver a world-class customer experience.

Instantly understand the essence of a conversation by reading a summary and review calls twice as quickly.

Quickly spot key discussion points for faster call monitoring and more effective call coaching.

Aircall works on the device you're using right now.