News

Aircalls 2018 Customer Support Strategy Survey (Full Report)

The report reflects the experiences and opinions of 475 U.S. respondents from a wide array of organizations. Key topics include:

  • Strategic objectives & obstacles

  • Top tracked metrics

  • Most used channels

  • Employee development plans

Published on . Updated on .

Ready to build better conversations?

Simple to set up. Easy to use. Powerful integrations.

Get started

Related articles

News

Aircall launches AI Assist Pro: Real-time AI coaching and workflow efficiency that turns reps into top closers

July 23, 2025 · 3 Minutes
News

WhatsApp now in Aircall: All your conversations, one platform

June 4, 2025 · 2 Minutes
News

Recruiters: Want to save 17 hours a week? Meet us at Talent X Sydney!

May 13, 2025 · 2 Minutes

Ready to build better conversations?

Aircall runs on the device you're using right now.