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For most support teams, the call is the easy part. The work starts after the customer hangs up; writing up notes, updating the ticket, tagging the conversation, and finding the right teammate to pick it up. Multiply that by hundreds of calls a week, and you get slower resolutions, patchy records, and agents who spend more time on admin than on customers.
Aircall and Front already put voice, SMS, and email in one shared inbox. Now we've taken our integration even further. Aircall's AI Voice Agents work directly inside Front. When an inbound call arrives, the agent acts on it right there on the call.
Think of it as three jobs that used to sit on your team's plate, now handled on the call itself:
Resolve | Manage | Learn
Resolve: The AI Tier 1 support agent
When a customer calls with a common question, an Aircall AI Voice Agent answers. It pulls customer and conversation context from Front to provide an accurate response and take action on the conversation. It can send updates, add comments, and update the conversation. If a case needs a person, it hands it off to the right teammate with the full history attached.
The result: routine requests are resolved on the first call, leaving your team free to focus on conversations that need their attention.
Manage: The AI support triage agent
Not every inquiry can be resolved in the first call, but every call should, at the very least, land in the right place. Once the AI Voice Agent understands the customer's issue, it categorises the request, updates the relevant Front conversation, applies tags, and assigns it to the right team or teammate.
No more manual sorting or tickets sitting in the wrong queue. Every conversation can enter the correct workflow the moment the call ends.
Learn: The post-call customer feedback agent
The best time to ask a customer how things went is right after you've helped them. Once a request is resolved, an Aircall AI Voice Agent can ask targeted follow-up questions (from CSAT and NPS to open-ended feedback), capture the responses, and send them straight into Front.
You collect the feedback that actually matters to your business, at scale, without adding a single step for your team.
Better together, by design
On their own, a phone system and an inbox are two tools. Together, Aircall and Front give your team one place to talk to customers and then act on those conversations. Add AI Voice Agents, and that shared workflow starts running itself, resolving, routing, and learning while your people do the high-value work only they can.
Let our integration handle the busywork while you maintain your customer relationships.
How to get started
Install the Aircall and Front Integration Here
Turn on Aircall's AI Voice Agents for your inbound numbers.
Turn on Aircalls AI Actions in Front Here
Watch your next call turn into action inside Front.
If you already use Aircall and Front, connecting AI Voice Agents takes just a few minutes!
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