Every call routed right
The AI Receptionist greets callers in natural, expressive language, understands what they need, and either resolves or routes the call to the right teammate with full context.
AI receptionist
The AI Receptionist that
never clocks out
Answer every call, book more appointments, and route callers straight to the right team with an AI Receptionist you can set up in minutes. No IT required.
- Telephony included
- FDE support
- No hidden costs
- 90%of after-hours calls handled automaticallySJWD Water District
- 4.5xfaster response timesFood Cycle Science
- 63%reduction in resolution timesSJWD Water District
- 87%of calls resolved without escalation to live agentsTripCity
Take care of the calls your
team shouldn’t have to
- CALL ROUTING / IVR
- DELIVERY SCHEDULING
Every booking confirmed instantly
The AI Receptionist reviews your calendar and schedules, reschedules, or cancels appointments on the call itself. No hold time, no callbacks, and no double-booking.
- APPOINTMENT REMINDER
Every no-show prevented
The AI Receptionist calls ahead of an appointment to confirm attendance, and reschedules if someone can’t make it. Phone reminders alone can cut missed appointments by up to 39%.
AI receptionists do more
than just answering calls
Works with the call flow you already have
Calls move between AI and your team without SIP trunks or call forwarding. Nothing to migrate, nothing new to learn.
Talks like a person, not a script
The AI Receptionist uses and follows natural, expressive dialogue. Accents, false starts, and corrections included.
Every call ends fully logged
The AI Receptionist verifies the caller, updates records, confirms appointments, and logs everything in your CRM, all in one call.
Context carries through, no repeating
The AI Receptionist remembers the conversation and carries context through to humans or other agents, so no one repeats themselves.
One receptionist, 38 languages
The AI Receptionist handles conversations in 38 languages, so language doesn’t determine who your team can serve.
Where talk meets action.
Aircall's AI Receptionists close the loop on every conversation: checking orders, booking appointments, updating records,
with no loose ends left for your team.
HubSpot
Salesforce
Zendesk
Shopify
Stripe
Calendly
Create your own
From kickoff to live,
step-by-step
Step 1 — Create your AI Receptionist
Start with a template, describe your workflow in plain language and let it learn from your call transcripts, or build your agent completely from scratch.
Step 2 — Set your rules
Write the greeting and company context, set the questions it should ask, and define when (or if) the agent should transfer. No code, just plain language.
Step 3 — Add your knowledge
Build your agent’s knowledge base from scratch, or pull knowledge from sources like HubSpot, Zendesk, and more. No manual migration or maintenance.
Step 4 — Test and go live
Test your AI Receptionist against clear requests, vague ones, and pushback. Add it to your call flow, publish, and monitor Agent Performance to see where it can improve.
Proof
Results from teams already live
- 95%caller satisfaction on AI routing calls. 18,000 calls measured.
- 90%of after-hours calls resolved by the AI Voice Agent for SJWD Water District.
- 346,000calls handled by AI Receptionists.
Know your cost before the first call.
Many vendors bill the model, the voice, and the calls separately. We don’t.
1,000 minutes
A$370 / month
Best for
Covers a front desk's routine calls: hours, directions, bookings.
3,500 minutes
RecommendedA$1,190 / month
Best for
A team of 2 to 5 confirming appointments and answering common questions.
10,000 minutes
A$2,900 / month
Best for
Growing teams answering new inquiries, booking appointments and following up on leads.
Custom
As low as A$0.18 / min
Best for
High call volume. The more you use, the less you pay per minute.
All plans: monthly billing, annual term.
Included in your plan
LLM — No token charges
Voice infrastructure — Included
Call concurrency — Unlimited
Text-to-Speech — Natural sounding human voices
Warm transfer — Live handoff to a rep, with context
Forward deployed engineer* — Hands-on setup and AI strategy support
* Forward deployed engineer support included with subscription bundle of 1,000 minutes and above.
Frequently asked questions
An AI receptionist is a software that answers your business phone calls, understands what callers need in natural conversation and handles the request: answering questions, booking appointments, or routing the call to the right person. It works 24/7, answers instantly, and can log every call to your CRM.
An IVR of phone tree makes callers listen to a menu and press keys, like "press 1 for billing," before they reach anyone. An AI receptionist lets callers say what they need in their own words, then resolves the request or connects them to the right teammate the first time. That means shorter calls, fewer transfers, and no menus.
A virtual receptionist is usually a person working remotely for an answering service, who picks up your calls and takes messages, typically billed per call or per minute. An AI receptionist is software that answers instantly, 24/7, handles many calls at once, and completes tasks like booking appointments or updating your CRM during the call.
Yes. Aircall's AI Receptionist answers every call 24/7, including nights, weekends and holidays, so callers never reach voicemail. It resolves routine requests on the spot and collects caller details for your team when a person needs to follow up.
Aircall's AI Receptionist greets callers, verifies who they are, answers common questions and routes calls to the right teammate with full context. It books, reschedules, and cancels appointments on the call, phones ahead to confirm attendance and updates your CRM as it goes.
In Australia, Aircall’s AI Receptionist is billed as a monthly minute bundle: A$370 for 1,000 minutes, A$1,190 for 3,500 minutes, or A$2,900 for 10,000 minutes. Higher volumes get custom pricing as low as A$0.18 per minute. Every new account gets 100 free minutes on sign-up, and the language model, voice, and telephony are always included.
Yes. All Aircall AI Agents can run through your existing Aircall numbers and call flows, and calls move between the AI and your team without SIP trunks or call forwarding. If you're not on Aircall yet, you can get new numbers in 100+ countries with telephony included, so there's nothing to migrate or relearn.
Aircall's AI Receptionist transfers the call right away, passing along the full transcript and context, so the caller never repeats themselves. You decide during setup when, or if, it should transfer, such as whenever a caller asks for a person or mentions an urgent issue.
You can set up Aircall's AI Receptionist in minutes, with no code and no IT required. Start from a template, add your business infomation, greeting, and transfer rules in plain language. Connect your knowledge sources, then test it and add it to your call flow. You can also map it to existing IVR branches in the call flow editor.
Aircall's AI Receptionist currently speaks 38 languages in a natural, expressive voice, so callers are served in the language and dialect they're most comfortable with. There's no need to hire multilingual staff or run night shifts to cover international callers.
No. Aircall's AI Receptionist takes on repetitive front-desk work, like routing, intake, booking, and reminders, so your team can focus on calls that need judgment or empathy. Those calls still reach your team with full context.
The Agent Performance dashboard tracks resolution rate, goal completion rate, and transfer rate from the first call. It also flags specific fixes ranked by impact, such as a knowledge gap or a greeting that runs too long, so you know exactly what to improve without listening back through calls.
Your call recordings, voicemails and transcripts are stored in Australia, on AWS servers in Sydney, for accounts set up with an Australian number. We’re extending local storage to all AI and conversation data, so Australian teams can keep their conversations close to home and use Aircall with confidence.
Aircall's AI Receptionist runs on frontier language models selected through Aircall's own evaluation framework, which benchmarks AI providers on accuracy, speed, and security, with industry-leading speech recognition to understand callers. Aircall manages every model and voice update for you, and your data is never used to train AI models.