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Customer Happiness5 Call Center Agent Retention Tactics Backed By Data
June 24, 2016 · 5 Minutes)
Customer HappinessWhat Call Centre Agent Skills Can We Learn From Actors
June 23, 2016 · 7 Minutes)
Customer HappinessTeach your agents the art of call center improvisation
June 22, 2016 · 10 Minutes)
Startup JourneyAircall launches its 7/7 VIP hotline for Enterprise customers
June 21, 2016 · 1 Minute)
Customer HappinessCall centre script best practices for maximum productivity
June 14, 2016 · 8 Minutes)
Call CenterCall Center Hiring: How to Choose Great Candidates
June 13, 2016 · 8 MinutesHow to prevent call center agent turnover
High call center agent turnover is a common problem facing many call centres. Attrition rate in the industry can often cause problems and may be as high as 20 or 30% annually. The...)
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Customer SuccessCustomer Success Best Practices: How Segment is engineering their way to success
May 26, 2016 · 7 Minutes)
Customer Happiness25 customer service books, blogs, and influencers you need to know
May 17, 2016 · 5 Minutes)
Use CaseHow the Pipedrive sales team was masterfully set up scaled
May 10, 2016 · 3 Minutes)
Customer Happiness10 mistakes call center managers should avoid making
May 4, 2016 · 3 Minutes)
Use CaseHow high fashion luxury e-tailer Monnier Frères increases efficiency with Aircall
April 29, 2016 · 2 Minutes)
Customer HappinessHow to turn angry customers into happy brand promoters
April 28, 2016 · 3 Minutes
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