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Hiring Support Representatives: The 5 Questions You Should be Asking
Believe it or not, that trendy workspace you just leased in an old textile warehouse is not the most important investment you’ll make in your company. It’s the people in that...){kind=small}
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Customer SuccessProven Customer Support Tools for Startups With Plans to Scale
February 2, 2018 · 5 Minutes)
Call CenterCRM Phone Integration: Build This Friendship for Better Calls
January 26, 2018 · 3 Minutes)
Customer Happiness6 Worries That Melt Away With Cloud-Based Phone Software
January 16, 2018 · 5 MinutesBrowse all articles
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Customer SuccessGrasshopper UK Customers: See Aircall’s Seamless Alternative
January 6, 2018 · 2 Minutes)
Call CenterWhat to Do With the Data: Become a Better Support Team Coach
January 3, 2018 · 5 Minutes)
Customer SuccessWhat to Do With the Data: Rate Your Customer Service Traits
December 27, 2017 · 4 Minutes)
Customer HappinessWhat to Do With the Data: Considering Your Call Volume and Duration
December 15, 2017 · 3 Minutes)
Use CaseHow Spotahome Solves Customer Service with Zendesk + Aircall
December 7, 2017 · 2 Minutes)
Customer Happiness4 Moves Guaranteed to Flip Your NPS Score From Good to Bad
December 1, 2017 · 3 MinutesDon’t Make These Mistakes When Managing Seasonal Contact Center Employees
Seasonal contact center employees step into strange circumstances. They realize they have a lot to learn, but they also know they won’t need any of that knowledge in a few months...){kind=small}
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Product UpdateAircall Product Update: Simplify and Organize With TEAMS
November 15, 2017 · 2 Minutes)
Call Center4 Quick Fixes That Reduce Call Abandonment Rates Overnight
November 2, 2017 · 4 Minutes)
SupportHow to Reduce Customer Queue Time (Without More Hiring)
October 24, 2017 · 3 Minutes)
SupportThe Dreamforce 2017 Agenda for Curious Customer Service Pros
October 16, 2017 · 2 Minutes)
Customer Experience3 Ways to Build Empathy Into Your Customer Service Experience
October 9, 2017 · 3 Minutes)
Call CenterNeed to Improve First Call Resolution Rates? Start Here
September 28, 2017 · 3 Minutes
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